Medical & Clinical Administration (Level 3) Course

Course Structure

Module 1: General reception skills

• Duties of a Medical Receptionist
• Telephone skills
• Customer service
• Making and recording appointments

• Record keeping
• Communications
• Time management

• Typing and keyboard skills
• Microsoft office software
• Common medical software

• Origins of structure and medical terms
• Composition of medical words
• Terminology of body structures, systems, diseases and conditions
• Titles, professional qualifications and professional bodies
• Eponyms, acronyms and abbreviations in common use

• Drugs awareness
• Legislation governing medicines
• Medicines
• Controlled Drugs
• Drugs disposal

• The importance of hygiene
• How to maintain hygiene standards
• Cleaning for infection control
• Waste disposal for infection control
• Health care associated infections

• The need for confidentiality
• The legal position
• Best practice
• Other legislation associated with record keeping

The UK Learning College is a leading Distance Learning Provider, offering a route to study for anyone who wants to gain a new skill or qualification, but finds the traditional, classroom-based mode of study unsuitable. Distance learning is an ideal way to learn around your current time and financial commitments, no matter how diverse and unpredictable your schedule is. With UK Learning College you not only study when it suits you and in your own time, but you can be sure of receiving all the advice and support you require as your studies develop. Because of our continuous system of enrolments, Students can enrol any time of year, and our flexible distance learning courses allow students to plan their studies to fit in their life style or work commitments. All of our students have access to their own personal distance learning course tutor who specialises in their field of education and is totally committed to helping you succeed in your home learning course.