Monitoring and Troubleshooting Microsoft Exchange Server 2007
Course
In London and Birmingham
Description
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Type
Course
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Location
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Duration
2 Days
This two-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.
Facilities
Location
Start date
Start date
Start date
Reviews
Subjects
- Server
Course programme
Topics
- Overview
- Introduction to Microsoft Operations Manager
- Introduction to Troubleshooting Exchange Server 2007
- Demonstration: UsingMOMto Monitor Exchange Servers
- Developing a Monitoring and Troubleshooting Process
- Describe how this unit provides the basis for the information to be presented in the other units in the workshop
- Describe whatMOMis
- Provide an example of efficient troubleshooting logic for Exchange Server 2007
- Explain how to monitor Exchange Servers usingMOM
Topics
- Overview
- Tools for Monitoring Client Performance and Connectivity
- Process for TroubleshootingMAPIClients
- Process for Troubleshooting Client Access Server Clients
- Monitoring Client Connectivity
- Troubleshooting AutoDiscover Issues
- Troubleshooting a Client Access Server Issue
- Identify tools for monitoring client performance and connectivity
- Describe the process for troubleshootingMAPIclients
- Describe the process for troubleshooting Client Access server clients
- Configure Microsoft Operations Manager (MOM) to monitor client connectivity issues
- Identify the cause for an Autodiscover issue and resolve the issue
- Identify the cause for a remote client connectivity issue and resolve the issue
Topics
- Overview
- How Public Folder Access Works
- How Calendaring Works
- Process for Troubleshooting Client Access Server Issues
- Troubleshooting a Public Folder Access Issue
- Troubleshooting a Calendaring Issue
- Troubleshooting an Outlook Web Access Issue
- Describe how public folder access works
- Describe how calendaring works
- Explain the process for troubleshooting client access server issues
Topics
- Overview
- Discussion: Tools for Monitoring Mail Flow
- Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
- Process for Troubleshooting Internal Mail Flow
- Process for Troubleshooting External Mail Flow
- ConfiguringMOMto Monitor Message Flow
- Troubleshooting Internet E-Mail Delivery
- Troubleshooting Spam Filtering
- Troubleshooting Outbound Internet E-mail Delivery
- Identify tools for monitoring mail flow
- Describe how to troubleshoot message transport using Exchange Server 2007 tools
- Describe the process for troubleshooting internal mail flow
- Describe the process for troubleshooting external mail flow
- Configure Microsoft Operations Manager (MOM) to monitor message flow
- Identify and resolve the reason that messages are not being delivered to and from the Internet
- Identify and resolve the cause for spam filters blocking messages
Topics
- Overview
- Tools for Monitoring and Troubleshooting Mailbox Servers
- Process for Troubleshooting Mailbox Servers
- Demonstration: Troubleshooting Mailbox Server Performance Issues
- Lab: Monitoring and Troubleshooting Mailbox Servers*
- Configuring the monitoring of Mailbox servers
- Troubleshooting a Mailbox Logon Issue
- Troubleshooting a Hard Disk Failure
- Troubleshooting a Mailbox Database Mounting Issue
- Identify the tools for monitoring Exchange Mailbox servers
- Implement a process for troubleshooting Exchange Mailbox servers
- Describe the guidelines for resolving performance issues for Exchange Server roles
- Configure Microsoft Operations Manager (MOM) to monitor Mailbox servers
- Identify the cause for users not being able to log on to their mailboxes and resolve the issue
- Identify the reasons why a mailbox store cannot be mounted and resolve the issue
- Identify the reasons why a user cannot access a message and resolve the issue
Lessons
- Overview
- Discussion: External and Additional Services Required by Exchange Server 2007
- External Services Required for Unified Messaging in Exchange Server 2007
- Monitoring External Services withMOM2005
- Configuring the Monitoring of External Services
- Troubleshooting an External Services Dependency for Exchange Server 2007
- Discussion: Impact of External and Additional Services on Exchange Environments
- Identify external and additional services that Exchange Server 2007 requires
- Identify external services required for Unified Messaging in Exchange Server 2007
- Identify theMOM2005 tools for monitoring external services
- Configure monitoring for external services required for Exchange Server 2007
- Identify why Exchange Server 2007 services failed to start and resolve the issue
- Troubleshoot scenarios in which the failure of external services results in Exchange Server 2007 failures
Topics
- Overview
- Tools for Identifying Trends in a Messaging System
- Exchange Server 2007 Management PackMOMReports
- Discussion: Information Required to Identify and Resolve Trends
- Evaluating Messaging Reports
- Recommending Configuration Changes
- Describe tools for identifying trends in a messaging system
- Describe the monitoring reports available with the Exchange Server 2007 Management Pack
- Apply considerations for identifying and addressing trends
- Analyze monitoring reports to identify trends
- Create proposals for addressing identified trends
Monitoring and Troubleshooting Microsoft Exchange Server 2007