NCFE Level 2 Certificate for Aviation Operations on the Ground

Course review:

Within the travel and tourism industry, airport check in staff & ground crew still play an extremely important role within the airline sector and great emphasis is still placed upon finding the prefect candidates for this demanding and extremely rewarding job. With this in mind the course has been designed to provide students with the underpinning knowledge required to work effectively as a member of ground crew and to equip learners with the skills and knowledge required to be an Airport Passenger Service Agent. It will also provide learners with the knowledge of customer care and how to handle the needs of airline passengers.

The course includes:

• Trainers who are also current Ground Crew with some of the world’s major Airlines

The main aim of this qualification is for students to investigate the various areas of ground crew:

Part One:

• Health and Safety within Aviation
• Aviation Communications
• Airport Check In Services

Part Two:

• Aviation Security
• Aircraft Boarding And Arrival Services
• Aviation Passengers with Special Requirements

The Qualification:
The NCFE Level 2 Certificate for Aviation Operations on the Ground has been accredited by the Qualifications and Curriculum Authority, and is part of the National Qualifications Framework.