NCFE Level 2 Certificate in Principles of Business Administration

This NCFE Level 2 Certificate in Principles of Business Administration course assesses the following units:

Unit 1: Principles of providing administrative services (30 hours)

• Understand the organisation and administration of meetings
• Understand the organisation of travel and accommodation
• Understand how to manage diary systems
• Understand how to use office equipment
• Understand the use of mail services in a business context
• Understand customer service in a business environment

Unit 2: Principles of business document production and information management (30 hours)

• Understand how to prepare business documents
• Understand the distribution of business documents
• Understand how information is managed in business organisations
• Understand the essential requirements of business documents

Unit 3: Understand communication in a business environment (10 hours)

• Understand the requirements of written and verbal business communication

Unit 4: Understand employer organisations (40 hours)

• Understand organisational structure
• Understand the organisational environment

Unit 5: Understand how to develop working relationships with colleagues (15 hours)

• Understand the principles of effective team working
• Understand how to buddy a colleague

Unit 6: Understand how to provide administrative support for meetings (20 hours)

• Understand the administration of meetings
• Understand how to take minutes of meetings

Unit 7: Understand customer service (20 hours)

• Understand customer service delivery
• Understand the relationship between customer service and a brand

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

To pass this course learners must pass 7 units. These are completed after navigating through the corresponding lessons and writing your answers to assignment questions. Once these have been read and marked by your personal tutor, feedback and marks are provided to students which contain helpful tips to improve work in future assignments.