NCFE Level 2 Certificate in Principles of Team Leading

This course assesses the following units:

Unit 1: Principles of team leading (40 hours)

• Understand leadership styles in organisations
• Understand team dynamics
• Understand techniques used to manage the work of teams
• Understand the impact of change management within a team
• Understand team motivation

Unit 2: Understand business (40 hours)

• Understand organisational structures
• Understand the business environment
• Understand the principles of business planning and finance within an organisation
• Understand business reporting within an organisation
• Understand the principles of management responsibilities and accountabilities within an organisation

Unit 3: Understand how to communicate work-related information (20 hours)

• Understand the principles and techniques of work-related communication
• Understand how to prepare for meetings

Unit 4: Understand how to manage performance and conflict in the workplace (35 hours)

• Understand the management of team performance
• Understand the management of underperformance in the workplace
• Understand the principles of conflict management

Unit 5: Understand customers (20 hours)

• Understand different types of customers
• Understand the value of customers and their loyalty

Unit 6: Principles of equality and diversity in the workplace (15 hours)

• Understand the implications of equality legislation
• Understand organisational standards and expectations for equality and diversity and context in the workplace

Unit 7: Understand how to deliver customer service and resolve problems (30 hours)

• Understand customer service delivery
• Understand the relationship between customer service and a brand
• Understand the resolution of customer service problems

Unit 8: Understand how to develop working relationships with colleagues (15 hours)

• Understand the principles of effective team working
• Understand how to develop working relationships with other teams and departments

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

To pass this course learners must pass 6 units. These are completed after navigating through the corresponding lessons and writing your answers to assignment questions. Once these have been read and marked by your personal tutor, feedback and marks are provided to students which contain helpful tips to improve work in future assignments.