NCFE Level 2 Principles of Business Administration

Fully Funded - Your staff could be eligible for full funding on this course. Call 01757 210 022 to discuss eligibility or register your interest

UK employers have recently reported a shortage in the amount of skilled business and administration staff, despite more than four and a half million people already working in this sector. This figure is expected to rise in coming years as the shortage of skills needs to be filled. If you want to upskill your workforce and help close this skills gap, this course can help you do that.

This qualification will provide your staff with a thorough understanding of all the aspects of a business administration role, which will enable them to provide continuous support to your organisation in relation to running the business, meeting targets, supporting change, managing projects, organising business events and keeping the workplace clean, safe and secure.

Benefits for the business:

• Upskill staff members
• Increase teamwork and morale as staff become more aware of how to communicate effectively and support colleagues
• The course offer can be used as a staff benefit or as part of a development scheme

Benefits for the employees:

• Gain a nationally recognised qualification
• Enhance both personal skills and professional development
• Courses are delivered as distance learning
• Personal tutors are assigned to ensure learners have the support needed.

This course is split into manageable units. These are:

Unit 1: Principles of providing administrative services

This unit will enable employees to develop knowledge of a range of administrative support tasks as well as meeting types, different mail services and an understanding of how to organise travel and accommodation. This unit will also allow employees to understand the impact of delivering poor customer service.

Unit 2: Principles of business document production and information management

This unit will provide employees with an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.

Unit 3: Understand communication in a business environment

This unit will provide employees with an understanding of the requirements of written and verbal business communication including identifying appropriate body language and tone of voice when communicating verbally.

Unit 4: Understand employer organisations

This unit will provide employees with an understanding of organisational structures and the differences between private, public and voluntary sectors. This unit will also cover the internal and external influences on organisations and why change in the business environment is important.

Unit 5: Understand how to develop working relationships with colleagues

This unit will provide employees with an understanding of the principles of effective team working as well as what is expected of a buddy and techniques for providing feedback.

Unit 6: Understand how to carry out business administration tasks

This unit provides employees with an understanding of how to deal with incoming and outgoing mail, reception services, diary systems management, event organisation and systems for financing in administrator roles.

Unit 7: Understand how to prepare text

This unit will provide employees with an understanding of how to create text from recorded notes as well as knowledge of organisational procedures for storing confidential information.