Nottingham courses

...The aim of this 1 day workshop style course is to equip marketing and sales people with the financial knowledge they need to fulfil their role and appreciate... Learn about: Loss Account, Ratios and measures, Profit and Loss Account...

...Situations 15:30 - 16:30 Measuring Visitor Satisfaction 16:30 Summary and Action Planning... Learn about: Public Sector, Visitor Satisfaction, Good Practices...

...Working Capital: Current Ratios, Debtors Ratio, Business Trends) 12:30 - 13:00 Finance in the Business (The business cycle, planning, target setting... Learn about: Financial Reports, Cash Flow Statement, Financial Training...

...you can sustain the financial health of your company and improve profitability and cash flow. The course is designed for busy profit responsible or cost centre managers... Learn about: Cash Flow, Financial Training, Measures of performance...

...the advantages of using it. 14:30 – 15:15 Scenarios. Confidence building for every eventuality (Mystery shopping exercise where we create our own criteria... Learn about: Communication Training, Communication design, Telephone answering...

...This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical... Learn about: Incoming Telephone Calls, Telephone Calls, Telephone answering...

...face to face Steering conversations with effective questioning 12.45 – 13.30 Lunch 13.30 – 14.00 Accurate and Active listening skills Taking and leaving... Learn about: Communication Skills, Communication design, Customer communication...

...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 Establish the Business Priorities - What\'s in a Budget? (What are the key activities... Learn about: Business Risk, Business priorities, Business Finance...

...credit, procurement or other business decisions. An understanding of the purpose and content of the three financial statements and how they relate to one another... Learn about: Financial Training, Accounting Issues, Profit and Loss and Balance Sheet...

...Half Day (pm) - Timetable 13:20 - 13:30 Introduction & Course Objectives 13:30 - 14.15 Accounting issues and interpreting the Profit and Loss and Balance Sheet 14:15... Learn about: Financial Training, Financial measurements, Cash Flow...

...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Customer Retention, Customer Service, Customer Care...

...report their findings back to the group) 15:00 - 15:15 Delegates to Critique Taped Calls 15:30 - 16:30 Visual Communication (This final session gets delegates... Learn about: Customer relationship, Communication Training, Customer Service...

...body and close) 11:15 - 11:30 Coffee break 11:30 - 12:00 Short Presentations (cont.) 12:00 - 12:30 Feedback and Discussion: Our Styles and Target Audience... Learn about: Communication Training, Speaking Skills, Time management...

...and looking at potential alternatives 12.30 – 13.00 An opportunity to practice 13.00 – 14.00 Lunch Break 14.00 – 14.30 How to avoid deadlocks in your negotiations... Learn about: Customer Relationship Management, Speaking Skills, Sales Techniques...

...including negotiation and persuasive techniques.) 16:30 Summary & Action Plans Agreed... Learn about: Confidence Training, Assertiveness Training, Business Success...

...15.45 – 16.45: Developing an Action Plan for changes you can make to increase customer satisfaction by really knowing your customer. 16:45 – 17:00 Summary... Learn about: Customer Relationship Management, Customer Care, Customer Retention...

...How and when to use over 20 types of closes Greater ability to handle objections Gain greater confidence to close in difficult situations Advanced Closing Skills... Learn about: Marketing Communications, Marketing Strategy, Marketing Tools...

...plan that provides the manager and the individual with logical steps to deliver the mutually agreed objectives. Appraising Performance Effectively... Learn about: Marketing Strategy, Marketing Tools, Appraising PERFORMANCE...

...15:45 Role Plays 15:45 - 16:30 Effective Customer Care Letter Writing 16:30 Summary Action Plans Agreed... Learn about: Customer relationship, Customer Manager, Customer Relationship Management...

...of putting a client on 'Stop' without the knowledge of the Sales person or Buyer Increased enjoyment in the role Positive impact on cash flow and margin... Learn about: Financial Management, Financial Risk, Credit Protection...