-
All
-
Online
-
Filters
-
Location
-
Online
-
Type of studies
-
+ Filters
Classroom-based Call Centre NVQ
- NVQ
- Broadstairs
- Different dates available
...Health and safety in ICT and Contact Centres Develop Personal and organisational effectiveness Contact Centre systems and technology Customer care Interpersonal... Learn about: Customer Service Skills, Customer Care, Call Centre...
Similar training in other typologies
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...(First impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives?... Learn about: Best Practice, Correct Vocabulary, First Impressions...
-
My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
← | →
- Postgraduate
- Buckingham
- January
...We offer two different levels of postgraduate research, each in either full-time or part-time mode. These degrees by research require an original contribution... Learn about: Economic Theory, Full Time, Service Management...
...We offer two different levels of postgraduate research, each in either full-time or part-time mode. These degrees by research require an original contribution... Learn about: Economic Theory, Full Time, Service Management...
-
My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
← | →
- Course
- Glasgowandanother venue.
- Leeds
- 1 Day
...Students will also have an opportunity to identify their personal learning objectives. What’s Missing in Telephone Communication? To begin, participants... Learn about: Call Centre, Customer Service, Communication Training...
- Short course
- Belfast City
- Beginner
- Different dates available
...Understand the Call Centre role and responsibilities Know how the call centre environment operates Have good customer service principles Identify and understand... Learn about: Sales opportunities, Team Training, Call Centre...
- Course
- London
- Different dates available
...of the taxation of qualifying and non-qualifying products, Tax Exempt products and will be of interest to Life Companies, Friendly Societies... Learn about: Sales Training, Call Centre, Tax System...
- Short course
- Belfast City
- Beginner
- Different dates available
...gives practical tips on how to quickly make a difference in your role. This course is ideal for anyone who is in a management or supervisory position within a call centre... Learn about: Team Training, Business Performance, Assistant Call Centre Manager...
-
The staff and the course is very much worthy of appreciation.
← | →
- Short course
- London
- 1 Day
...What are Open Questions? What are Closed Questions? T.E.D. Technique for Open Questions Funnelling Technique MODULE 10: Listening Skills Learning outcomes... Learn about: Communication Training, Call Centre, Listening Skills...
...What are Open Questions? What are Closed Questions? T.E.D. Technique for Open Questions Funnelling Technique MODULE 10: Listening Skills Learning outcomes... Learn about: Communication Training, Call Centre, Listening Skills...
-
The staff and the course is very much worthy of appreciation.
← | →