NVQ Adminisration

Business & Administration
NVQ Adminisration
Level 2 Workplace Subject to negotiation Part Time

This programme includes TWO mandatory units in work responsibilities and the business environment. There are a further THREE elective units selected from a range of 24. These may include health and safety, customer relations, diary management, business travel arrangement, information storage and retrieval, meetings organisation and support, word processing, databases, spreadsheets, presentations, telephone systems, shorthand and audio typing.

Mandatory Units:
· To carry out your responsibilities at work
· Work within your business environment
Elective Units:
· Ensure your own actions reduce risks to health and safety (ENTO)
· Maintain customer relations
· Manage diary systems
· Organise business travel and accommodation
· Deal with visitors
· Process customer's financial information (FSSC)
· Operate Credit control procedures (FSSC)
· Store, retrieve and archive information
· Research and report information
· Organise and support meetings
· Use IT Systems (IT User)
· Use IT to exchange information (IT User)
· Use word processing software (IT User)
· Use spreadsheet software (IT User)
· Use database software (IT User)
· Use presentation software (IT User)
· Use specialist or bespoke software (IT User)
· Use a telephone system
· Operate office equipment
· Prepare text from notes
· Prepare text from shorthand
· Prepare text from recorded audio instructions
· Produce documents
· Work effectively with other people

Progression