NVQ Business & Administration (Level 2)

NVQ in Business & Administration (Level 2)

Many businesses have problems recruiting effective business and administrative staff. Develop the skills of your existing employees, help them learn new skills and work more efficiently within your organisation.

Who is this vocational qualification for?

• Employees, self-employed and volunteers
• Anybody with an administrative/support role in an organisation and wants to develop their skills.

What is this training about?

As a work-based qualification, all training and assessing occurs in the Candidates place of work. Our NVQs are designed to improve the effectiveness of your organisation by recognising a candidate’s skills gaps and then tailoring a programme to fill any gaps with quality training.

It is a modular course made up of two mandatory and three optional units (the most relevant optional units can be selected according to a candidate’s individual role).

Mandatory units

• Carry out your responsibilities at work
• Work within your business environment

Optional units

• Ensure actions reduce risks to health and safety
• Maintain customer relations
• Manage diary systems
• Organise business travel and accommodation
• Deal with visitors
• Process customer financial transactions
• Operate credit control procedures
• Store, retrieve and archive information
• Research and report information
• Organise and support meetings
• Use IT systems
• Use IT to exchange information
• Word processing software
• Spreadsheet software
• Database software
• Presentation software
• Specialist or bespoke software
• Use a telephone system
• Operate office equipment
• Prepare text from notes
• Prepare text from shorthand
• Prepare text from recorded audio instruction
• Produce documents
• Work effectively with other people