NVQ In Customer Service Level 3

NVQ In Customer Service Level 3

This course is Suitable for Those who are

• Already experienced in a job involving customer service and wish to update their knowledge, understanding and skills to improve their customer service.
• Wish to develop their full potential and/or the potential of others to deliver and improve customer service.
• Are seeking career progression through jobs involving customer service?
• Are undertaking, or preparing to undertake, the Level 3 NVQ in Customer Service (either as part of the Advanced Modern Apprenticeship in Customer Service or on its own).
• Wish to add to a personal portfolio of qualifications that may lead to acceptance on higher education courses.

The course is also suitable for those who are studying in preparation for employment in job roles where they will be expected to carry out activities with a significant customer service focus.

Level 3 consists of 8 units, 2 mandatory and 6 optional

Mandatory Units:

• Understand customer service to improve delivery.
• Know the rules to follow when developing customer service.

Mode of study:

Work based evidence collection. A candidate will be allocated an assessor who will judge their competence against the National occupational standards.

This has been developed to recognise candidates' understanding of customer service when dealing with complex and non-routine customer service issues.