NVQ Level 1 Award in Business Administration (Award)

The qualification is designed for those starting employment in a business administration environment in junior roles such as office junior, administrative assistants, probably supporting those in a more senior administration role.

Candidates must take two mandatory units introducing them to work and communication in the business environment. There are a choice of optional units in areas such as work responsibilities, and different administrative such as communications, managing information and providing customer service. The choice of units allows candidates the flexibility to choose units to meet their own work needs.

The mandatory units are:

• Work in a business environment
• Communicate in a business environment

The optional units are (credit value minimum 2, maximum 5):

• Work with other people in a business environment
• Make and receive telephone calls
• Assist in handling mail
• Meet and welcome visitors
• Use a filing system
• Archive information
• Use office equipment