NVQ Level 2

For an NVQ Level 2 in Distribution, Warehousing and Storage Operations a candidate must complete eight units in total.

Mandatory units:

• Contribute to maintaining a safe and healthy workplace
• Contribute to keeping the workplace secure
• Work effectively in own organisation

Optional units (choose five):

Group 1: Stock storage and order processing

• Receive goods and materials into storage
• Put goods and materials into storage
• Maintain the quality of goods in storage
• Dispatch goods and materials
• Assemble bulk orders for distribution
• Pick stock and make up orders
• Process orders for goods
• Process returned goods and materials
• Process donated goods for resale or recycling

Group 2: Promoting products to customers

• Help customers to choose products
• Provide information and advice to customers

Group 3: Customer services

• Give customers a positive impression of yourself and your organisation

Group 4:

• Maintain the safety of high risk goods and materials
• Contribute to health and safety within the fuel dispensing area
• Maintain hygiene standards in handling and storing food products
• Operate specialised plant and machinery to performance requirements
• Lift, transfer and position loads

In order to achieve an apprenticeship Key Skills (Communication Level 1 and Application of Level 1, plus two further certificated outcomes from Key Skills of either IT Level 1, Problem Solving Level 1, Improving Own Learning and Performance Level 2 or Working With Others Level 2), plus two units from another NVQ or one unit from the following:

• Basic Food Hygiene Certificate
• Working Safely Certificate
• Basic Health and Safety Certificate
• First Aid at Work (4 day programme)
• Fork Lift Operator Certificate