NVQ Level 2 in Customer Service

Skillgain Ltd

NVQ

Blended learning in Doncaster

Free

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Description

  • Type

    NVQ Level 2

  • Methodology

    Blended

  • Location

    Doncaster

  • Duration

    6 Months

  • Support service

    Yes

  • Personal tutor

    Yes

The benefits of OSAT (onsite assessment and training) for experienced workers to achieve an NVQ Level 2.
Minimal disruption to their work.
The company's existing administration and archive systems are used to produce evidence of the candidates work experience.
Employees are more comfortable with the informal methods of assessment, evidence collection and assessing their job knowledge without the need for a written test.

Important information

Government funding available

Facilities

Location

Start date

Doncaster (South Yorkshire)
See map

Start date

On request

About this course

No previous qualifications required.

This course is available to anyone who is working within the customer service industry that would like to gain a qualification.

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Subjects

  • Customer Service
  • Customer Care

Teachers and trainers (1)

Personal Assessor

Personal Assessor

Assessor

Course programme

The customer service element will cover areas such as;
Professional behaviour in a customer service environment
  • Working in customer service
  • Electronic communications
  • Best customer service practices
  • Provision of portfolio and assistance with evidence collection
  • Onsite assessment/observation of each candidate
  • Monitoring and reviews of the candidate's progress

Additional information

This process involves an NVQ assessor working closely with the candidate and employer to build a protfolio of evidence which will be generated from the workplace.

It is a speedy, efficient and unobtrusive process without the need of written exams or college attendance.

See related categories

NVQ Level 2 in Customer Service

Free

The best Other Business Administration courses

See all

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