OCR Level 1 Principles in Customer Service (pre-employment)
A Level
In Sketty
Description
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Type
A Level
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Location
Sketty (Wales)
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Start date
Different dates available
Course Overview:
This is a bite-size, workshop based qualification that underpins some of the basic knowledge and understanding needed by an employee preparing to work in a customer service role. It provides accreditation for the interpersonal skills necessary for working in a customer service environment where the work involves direct or indirect contact with both external and internal customers.
Facilities
Location
Start date
Start date
About this course
Progression Opportunities:
We offer a range of qualifications which candidates who have successfully completed this course may be interested in undertaking to develop their learning further, including Retail, Customer Service, Business and Administration, Advice and Guidance, and Management.
Entry Requirements:
We would require a pre-course meeting to discuss the course and to establish that this level is suitable for the candidate. Also that the candidate has the ability to demonstrate competence in working practices within their work role.
There are no formal entry requirements for this qualification. Although the qualification can be offered to learners from the age of 16, in practice the majority of learners at this level would be expected to be over 18.
Reviews
Subjects
- Customer Service
Course programme
Course Delivery:
This is a knowledge based qualification delivered during workshop sessions which where necessary will include simulated workplace experiences. There are workbooks for the students to complete during the course, in order to collect the required evidence to meet the standards required by the awarding body.
This is a flexible duration course which can be tailored to meet the needs of the organisation. Candidates should be able to complete within the agreed period of the course.
This qualification offers a range of areas including: who you’re external or internal customers are, what is effective customer service, the principles of teamwork, how to follow organisational practices and procedures, the effect of behaviour on customer’s experience, the importance of confidentiality and non-discriminating practices, and how to respond to typical customer service problems. It is suitable for those:
· Who are or intending to work in a Customer Service environment
· Who have or will have particular Customer Service and administration roles
· Whose role is or will be primarily to provide service to customers
Additional information
OCR Level 1 Principles in Customer Service (pre-employment)