Office Assistant and Secretarial Diploma
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Support service
Yes
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Virtual classes
Yes
The Office Assistant and Secretarial Diploma provides a structured and practical introduction to the essential skills required to work confidently in modern administrative environments. This online course covers key areas such as office management, communication techniques, record-keeping, customer service, document handling, time management, and day-to-day administrative operations. Learners gain a strong understanding of how office systems function and how to support business processes effectively, making this an ideal starting point for anyone seeking a career in office administration, secretarial support, or business operations.
Throughout the programme, you will develop valuable competencies in organising workloads, managing digital files, preparing business documents, coordinating meetings, and delivering professional communication across different workplace situations. The course also enhances your confidence with email etiquette, scheduling, basic IT tools, and organisational procedures widely used in UK workplaces.
This Office Assistant and Secretarial Diploma is designed to help build real workplace capability, strengthen administrative confidence, and provide a solid foundation for entry-level and progression-focused roles. Whether you are aiming to start your first job, return to work, or upgrade your skills for better career opportunities, this CPD-accredited online course supports your development with flexible and self-paced learning.
Important information
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Facilities
Location
Start date
Start date
About this course
Develop strong administrative and organisational skills.
Manage schedules, emails, and business documents effectively.
Improve workplace communication and customer service confidence.
Handle digital files, records, and office systems efficiently.
Support meetings, appointments, and daily office operations.
Strengthen time-management and prioritisation abilities.
This course is ideal for individuals who want to begin or advance their careers in administrative support, office assistance, secretarial roles, or general business operations. It suits school leavers, jobseekers, those returning to work, and professionals seeking to upgrade their office administration skills for improved employability. The content is designed to be accessible for learners at all experience levels, offering clear explanations and practical guidance suitable for both beginners and those wishing to refresh existing knowledge.
The programme is also beneficial for individuals exploring careers in reception work, executive assistance, business support services, or clerical duties within a wide range of industries. With modules focused on communication, organisation, and office procedures, learners gain transferable skills that support strong career progression. Anyone looking to enhance their CV, improve workplace performance, or build confidence in administrative tasks will find this course both useful and relevant.
There are no formal entry requirements for the Office Assistant and Secretarial Diploma, making it open to learners from a wide variety of backgrounds. The course is suitable for individuals aged 16 and above who wish to develop practical skills in office administration and secretarial support.
Good English communication, numeracy, and basic IT skills are recommended to help you complete the learning materials confidently. As the programme is delivered online, learners should have access to a device with internet connectivity. This ensures a smooth and flexible study experience, allowing you to learn at your own pace and revisit modules whenever needed.
Upon successful completion of the Office Assistant and Secretarial Diploma, you will qualify for a UK and
internationally recognised professional certification. You may also choose to formalise your
achievement by obtaining your PDF Certificate for £9.99 or a Hardcopy Certificate for £15.
This course stands out for its flexible, self-paced structure that allows learners to study at a time and speed that suits their schedule. The content is developed by experienced professionals, ensuring that each module is relevant, well-structured, and aligned with the skills required in modern workplaces.
The Office Assistant and Secretarial Diploma focuses on real administrative tasks and career-focused outcomes, helping learners build confidence in supporting business operations, managing communication, and organising workloads effectively. These valuable abilities strengthen your CV and enhance your suitability for entry-level and progression-focused roles across a range of sectors.
Yes, the Office Assistant and Secretarial Diploma is designed to be accessible for learners of all backgrounds, including complete beginners. The modules start with foundational concepts and gradually introduce more advanced administrative and organisational skills. Clear explanations, practical examples, and structured lessons help you follow the content easily, even if you have no prior experience in office administration. This makes the course a strong choice for anyone looking to start a new career or refresh outdated knowledge.
Completing this course can significantly boost your employability by equipping you with widely sought-after administrative and secretarial skills. Employers across the UK value strong organisation, communication, scheduling, and office management abilities, all of which are covered in this diploma. Whether you are aiming for roles such as Office Assistant, Secretary, Receptionist, or Administrative Support, the skills gained will help strengthen your CV and improve your chances of securing interviews and progressing in the workplace.
The entire programme is delivered online, giving you full flexibility to study from any location. You can access the learning materials on a computer, tablet, or mobile device, enabling you to fit your studies around work or personal commitments. All modules are self-paced, meaning you can revisit lessons whenever needed and progress through the course at a speed that suits you. This format ensures a convenient and stress-free learning experience for all learners.
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The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 7 years
Subjects
- Management
- Secretarial
- Office IT
- Organizational Skills
- Ms Office
- Office Assistant
- Secretary
- Soft Skills
- Tools
- Manager
- Administrative
- Administrative Management
Teachers and trainers (1)
One Education
Course Provider
Course programme
COURSE CURRICULUM
Office Assistant
- Module One – Getting Started
- Module Two – Working with Your Manager
- Module Three – Administrative Soft Skills
- Module Four – Effective Time Management
- Module Five – Meeting Management
- Module Six – Tools of the Trade (I)
- Module Seven – Tools of the Trade (II)
- Module Eight – Being an Effective Gatekeeper
- Module Nine – Organizational Skills
- Module Ten – Confidentiality Guidelines
- Module Eleven – Special Tasks
- Module Twelve – Wrapping Up
Administrative Management
- Module One – Getting Started
- Module Two – Why Your Office Needs Administrative Procedures
- Module Three – Gathering the Right Tools
- Module Four – Identifying Procedures to Include
- Module Five – Top Five Procedures to Record
- Module Six – What to Include in Your Binder (I)
- Module Seven – What to Include in Your Binder (II)
- Module Eight – Organizing Your Binder
- Module Nine – What Not to Include in the Procedure Guide
- Module Ten – Share Office Procedure Guide
- Module Eleven – Successfully Executing the Guide
- Module Twelve – Wrapping Up
Secretarial Skills
- Module One – Getting Started
- Module Two – Verbal Communication Skills
- Module Three – Non-Verbal Communication Skills
- Module Four – Making Small Talk and Moving Beyond
- Module Five – Moving the Conversation Along
- Module Six – Remembering Names
- Module Seven – Influencing Skills
- Module Eight – Bringing People to Your Side
- Module Nine – Sharing Your Opinion
- Module Ten – Negotiation Basics
- Module Eleven – Making an Impact
- Module Twelve – Wrapping Up
Mock Exam
Final Exam
How is the course assessed?
- To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Office Assistant and Secretarial Diploma