Office Management and Receptionist Diploma
Course
Online
Description
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Type
Course
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Level
Advanced
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Support service
Yes
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Virtual classes
Yes
The Office Management and Receptionist Diploma provides learners with the core administrative, organisational, and communication skills required to thrive in modern office environments. This SEO-optimised programme covers essential areas such as office administration, front-desk procedures, customer service, document handling, scheduling, digital communication, and professional workplace conduct. It is designed to help learners develop confidence in managing daily operations, supporting teams, and delivering an excellent first impression as the face of an organisation.
Throughout the course, learners gain practical knowledge in managing correspondence, maintaining records, coordinating meetings, and using common office software. The training also strengthens time management, problem-solving, and workflow coordination skills—abilities highly valued in both small businesses and large organisations.
Studying this Office Management and Receptionist Diploma is ideal for anyone seeking to improve employability, change careers, or refresh existing administrative competencies. With clear guidance and structured learning, it prepares learners for roles such as receptionist, office administrator, administrative assistant, and customer support staff. Whether you are starting out or stepping back into the workplace, the course equips you with strong, job-ready workplace skills that enhance your CV and open doors to a wide range of administrative opportunities.
Important information
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Facilities
Location
Start date
Start date
About this course
Develop strong administrative and organisational skills
Improve professional communication and customer service techniques
Manage schedules, meetings, and office documentation effectively
Strengthen time management, prioritisation, and workflow coordination
Use essential office software confidently
Handle reception duties with professionalism and accuracy
This course is suitable for anyone interested in building a career in office administration, reception, or general business support roles. It is ideal for school leavers, job seekers, career changers, or individuals returning to employment and wishing to update their skills. The programme is also valuable for those already working in an office environment who want to enhance their performance, improve their confidence, or progress into more responsible administrative positions.
Learners aiming for roles such as office assistant, administrative officer, receptionist, secretary, or customer service coordinator will find the content particularly relevant. The course provides clear, structured training that supports individuals looking to strengthen their communication, organisation, and digital skills. As it is delivered online, it is accessible to those balancing work, family, or other commitments. No prior experience is needed—only an interest in developing solid administrative capabilities that translate directly into the workplace.
There are no formal entry requirements for this course, making it accessible to a wide range of learners. It is suitable for individuals aged 16 and above who wish to develop strong office administration and reception skills. A good standard of English, numeracy, and IT proficiency is recommended to ensure smooth progress throughout the training. Learners should also have access to a device with internet connectivity to complete the online modules. The course is designed to be welcoming, flexible, and supportive, enabling learners to study at their own pace regardless of background or previous experience.
Upon successful completion of the Office Management and Receptionist Diploma, you will qualify for a UK and internationally recognised professional certification. You may also choose to formalise your achievement by obtaining your PDF Certificate for £9 or a Hardcopy Certificate for £15.
The Office Management and Receptionist Diploma stands out for its flexible, fully self-paced structure that allows learners to study around personal and professional commitments. Each module has been carefully designed by subject experts to ensure the content is practical, relevant, and aligned with real workplace needs. The course focuses on skills that improve confidence, employability, and everyday office performance, making it highly valuable for anyone pursuing administrative or receptionist roles. Learners gain clear, career-focused outcomes and develop competencies that directly enhance their CV, helping them stand out in a competitive job market. This makes it an excellent option for building strong, transferable business support skills.
Yes. This course is designed to be accessible for complete beginners as well as those with some prior experience in office settings. The modules are delivered in a clear, supportive format, starting with the basics of office procedures before progressing to more detailed administrative tasks. Learners can study at their own pace, revisit lessons at any time, and gradually build confidence in areas such as reception duties, communication, organisation, and office software. No specialist knowledge is required, making it ideal for individuals starting their first administrative role or returning to work after a break.
Completing this diploma helps learners stand out when applying for administrative or customer-facing roles. The course strengthens core business support skills such as communication, document handling, scheduling, telephone etiquette, and customer service. These are highly transferable across sectors including retail, hospitality, healthcare, education, and office-based organisations. Learners will be well-prepared for roles such as receptionist, office administrator, personal assistant, or front-desk coordinator. The certification also helps enhance a CV, supporting career progression and widening job opportunities.
The Office Management and Receptionist Diploma is delivered entirely online, allowing learners to study whenever and wherever it suits them. All modules, assessments, and learning materials are accessible through an easy-to-use learning platform. There are no fixed schedules, meaning learners can progress at their own pace while balancing work or personal commitments. The course includes structured lessons, practical examples, and assessments to reinforce understanding. Once completed, learners receive instant notification of their results and can request their certificate to validate their achievement.
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Subjects
- Receptionist
- Office IT
- Communication Skills
- Time management
- Ms Office
- Communication Training
- Verbal Communication
- Managing time
- Administrative Management
- Empowering Yourself
Teachers and trainers (1)
One Education
Course Provider
Course programme
COURSE CURRICULUM
Admin Support
- Module One – Getting Started
- Module Two – Getting Organized (I)
- Module Three – Getting Organized (II)
- Module Four – Managing Time
- Module Five Getting It All Done On Time
- Module Six – Special Tasks
- Module Seven – Verbal Communication Skills
- Module Eight – Non-Verbal Communication Skills
- Module Nine – Empowering Yourself
- Module Ten – The Team of Two
- Module Eleven – Taking Care of Yourself
- Module Twelve – Wrapping Up
Administrative Management
- Module One – Getting Started
- Module Two – Why Your Office Needs Administrative Procedures
- Module Three – Gathering the Right Tools
- Module Four – Identifying Procedures to Include
- Module Five – Top Five Procedures to Record
- Module Six – What to Include in Your Binder (I)
- Module Seven – What to Include in Your Binder (II)
- Module Eight – Organizing Your Binder
- Module Nine – What Not to Include in the Procedure Guide
- Module Ten – Share Office Procedure Guide
- Module Eleven – Successfully Executing the Guide
- Module Twelve – Wrapping Up
Organisational Skills
- Module One – Getting Started
- Module Two – Remove the Clutter
- Module Three – Prioritize
- Module Four – Scheduling Your Time
- Module Five – To Do Lists
- Module Six – Paper and Paperless Storage
- Module Seven – Organization in Your Work Area
- Module Eight – Tools to Fight Procrastination
- Module Nine – Organizing Your Inbox
- Module Ten – Avoid the Causes of Disorganization
- Module Eleven – Discipline is the Key to Stay Organized
- Module Twelve – Wrapping Up
Receptionist
- Receptionist
- Importance of Receptionist
- Different Types of Receptionist & Roles
- Communication Skills for Receptionist
- Telephone Skills
- Listening Skills
- Taking Messages
- Presenting & Appearance
- Reservation Procedure
- Confidentiality Checklist
- Being Organized as Receptionist
- Becoming a Successful Receptionist
Customer Relations & Dealings
- Module One – Getting Started
- Module Two – The Right Attitude Starts with You
- Module Three – Stress Management (Internal Stressors)
- Module Four – Stress Management (External Stressors)
- Module Five – Transactional Analysis
- Module Six – Why are Some Customers Difficult
- Module Seven – Dealing with the Customer Over the Phone
- Module Eight – Dealing with the Customer In Person
- Module Nine – Sensitivity in Dealing with Customers
- Module Ten – Scenarios of Dealing with a Difficult Customer
- Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
- Module Twelve – Wrapping Up
Professional Telephone Receptionist Skills
- Module One – Getting Started
- Module Two – Core Skills Required
- Module Three – Self-Management (I)
- Module Four – Self-Management (II)
- Module Five – Time Management (I)
- Module Six – Time Management (II)
- Module Seven – Organizing and Planning (I)
- Module Eight – Organizing and Planning (II)
- Module Nine – Communication (I)
- Module Ten – Communication (II)
- Module Eleven – Additional Challenges
- Module Twelve – Wrapping Up
- Professional Telephone Receptionist Course- Activities
Recommended Reading
- Recommended Reading: Office Management and Reception Diploma
Mock Exam
- Mock Exam – Office Management and Receptionist Diploma
Final Exam
- Final Exam – Office Management and Receptionist Diploma
How is the course assessed?
- To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Office Management and Receptionist Diploma