Office Management
Course
Distance
Description
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Type
Course
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Level
Advanced
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Methodology
Distance Learning
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Class hours
400h
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Duration
Flexible
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Start date
January
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Online campus
Yes
Diploma of achievement in Office Management Level 7. Additional CPD Accredited Certificate with 200 CPD points available with no extra study. The course comes with easy to understand e-learning study materials.
Study Office Management Level 7 for the opportunity to earn an endorsed Certificate of achievement. Discover what makes expert office management the backbone of every successful organisation, with this exclusive distance learning program! Study online for an advanced Level 7 Office Management Diploma and put your leadership skills to the test!
Office management is a diverse and multifaceted field, which concerns the planning, organisation, communication and supervision of essential administrative activities. Along with the successful completion of the tasks themselves, office managers oversee the individuals and teams tackling them. Office management therefore comprises various HR management, admin management, performance management and resource management duties into one dynamic role. On any given day, the office manager may be required to interview candidates for employment, delegate duties, liaise with internal and external stakeholders, order equipment and supplies, organise meetings, produce reports, deliver presentations, address workplace performance issues, handle employee grievances and so much more besides. The office manager is the all-seeing, all-knowing and all-doing head of administrative functions. For candidates with the skills and knowledge to succeed in office management, career opportunities at home and abroad are limitless.
Important information
Price for Emagister users: On successful completion of the course you can pay the Endorsed/Accreditation certificate fee in order to claim the certificate.
Facilities
Location
Start date
Start date
About this course
Upon completion, learners will have examined the most important concepts and teachings at the heart of expert office management, including:
All key office management and admin duties
The features and functions of administrative systems
How to create and present professional reports
Employee performance management
Dealing with employee grievances and conflict
Customer relations management
Advanced time management skills
Leadership skills and acumen
There is no particular entry requirement.
OPTION-I: Endorsed Certificate of Achievement from ABC Awards
At the end of the course, learner can claim an endorsed certificate by paying £170 accreditation fee+postal charges.
Certificate of course Completion
(soft copy) can be claimed for £15. If you need hard copy of this certificate you will pay £25
OPTION-II: CPD Certificate
Upon successful completion of the course, a fee is payable for a CPD Accredited Diploma in PDF format or hard copy.
CPD Accredited Diploma (PDF format)=£30
CPD Accredited Diploma (Hardcopy)=£150
Postage Charges:
National £9
International £15
Reviews
Subjects
- Talent Management
- Planning
- Project
- Innovation
- Ethics
- Conflict
- Performance Management
- Leadership
- Office IT
- Business Operations
- Team Training
- Ms Office
- Communication Training
- Assertiveness Training
- Office management
- Business Leader
- Office Admin
- Office admistration
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Module 1 - Basics of Management
This Unit covers the following key topics:
- What is meant by Management?
- Characteristics of Management
- Nature of Management
- Levels of Management
- Plus more
Module 2 - Office Management & Supervision
This Unit covers the following key topics:
- The Role of the Office Manager
- Building Trust with Your Team
- Typical Ethical Issues in Business
- Whistleblowing
- Plant Closing Laws
- Plus more
Module 3 - Understanding and Improving your Assertiveness
This Unit covers the following key topics:
- What is Assertiveness?
- Improving Your Assertiveness Skills
- Plus More
Module 4 - Building Better Team
This Unit covers the following key topics:
- Defining, Evaluating and Managing Teams
- The Stages of Team Development
- Plus More
Module 5 - Managing Business Operations
This Unit covers the following key topics:
- Defining Operations Management
- Types of Operations
- Accounting Terminology
- Understanding Financial Terms
- General Accepted Accounting Principles (GAAP)
- Balance Sheet Equation
- Plus more
Module 6 - Effective Planning and Scheduling
This Unit covers the following key topics:
- Introduction to Work Breakdown Structure
- Estimation Process and Aligning Resources for a Project
- Effective Project Planning
- Project Risk Management and Communication Plans
Module 7 - Budgets and Managing Money
This Unit covers the following key topics:
- Monitoring and Managing Budgets
- Decision Making
- Plus More
Module 8 - Succession Planning
This Unit covers the following key topics:
- Understanding the value of Succession Planning
- Elements of a Succession Plan
- Development of a Succession Plan
- Plus More
Module 9 - Performance Management
This Unit covers the following key topics:
- Introduction to Performance Management
- Areas of Interest in Performance Management
- Objectives of Performance Management
- Functions of Performance Management
- Benefits of Performance Management
- Components of Performance Management
- Plus more
Module 10 - Working as a Team and with Difficult People
This Unit covers the following key topics:
- Working with Difficult People
- Guidelines for Saying No
- Dealing with Stress
Module 11 - Communication Skills
This Unit covers the following key topics:
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Non-Verbal Messages
- Managing the Mingling
- The Handshake
Module 12 - Negotiation Techniques
This Unit covers the following key topics:
- Handling Objections
- Closing the Sale
- The Changing Customer
- What the Customer Wants
- Negotiation Techniques
- Practicing Negotiation
- Phases of Negotiation
Module 13 - Change Management
This Unit covers the following key topics:
- About Change
- Key Factors in Successful Change
- Time Management Tips and Tricks
- Plus More
Module 14 - Conflict Resolution
This Unit covers the following key topics:
- What Is Conflict
- Preventing Problems
- Conflict Resolution Techniques
- Plus More
Module 15 - Talent Management
This Unit covers the following key topics:
- An Introduction to Talent and Performance Management
- Creating a Talent Management Plan
- Talent Development within an Organization
- Role of Communication in Talent Management
Module 16 - Business Ethics for the Office
This Unit covers the following key topics:
- Introduction to Business Ethics
- Philosophical Approaches to Ethics
- Developing Codes for Office Ethics
- Common Ethical Dilemmas
Module 17 - Business Etiquette
This Unit covers the following key topics:
- Introduction to Business Etiquette
- Proper ways for Business Dining
- Plus More
Module 18 - Creative Thinking and Innovation
This Unit covers the following key topics:
- Understanding Creativity and Innovation
- Creativity and Innovation in Business
- Individual and Group Techniques for Creativity
- Encouraging Creativity in a Team
- Plus more
Module 19 - Developing your Executive Presence
This Unit covers the following key topics:
- Managing Your First Impression
- Interpersonal Communication Skills
- Developing Leadership Skills
- Plus More
Module 20 - Developing a High Reliability Organization
This Unit covers the following key topics:
- What is a High Reliability Organization?
- HRO Principles
- The Deepwater Horizon Disaster
- The Anticipation Principles
- The Containment Principles
- Auditing for High Reliability
- Plus More
Additional information
Office Management