Office Receptionist Course
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Support service
Yes
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Virtual classes
Yes
The Office Receptionist Course is a complete package for individuals who wish to learn all required skills of a professional receptionist.
Facilities
Location
Start date
Start date
About this course
By enrolling in this course, you will consider the crucial knowledge and training to manage office administration and explore what it takes to become an efficient receptionist and learn how to create a welcoming yet professional image to the clients. You will gain the robust receptionist skills that can impact your entire company. This bright and informative course includes admin support, administrative management, customer relations & dealings, professional telephone receptionist skills, and more.
This course will also help you to learn organisational skills, techniques for managing the office, techniques for managing tricky calls and dealing with challenging customers, advanced Microsoft Office skills, etc.
The Office Receptionist Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £19 and Hardcopy Certificate for £34.
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This centre has featured on Emagister for 5 years
Subjects
- Receptionist
- Telephone Skills
- Listening Skills
- Office IT
- Communication Skills
- Time management
- Ms Office
- Communication Training
- Messages
- Receptionist & Roles
Course programme
Receptionist
- Receptionist
- Importance of Receptionist
- Different Types of Receptionist & Roles
- Communication Skills for Receptionist
- Telephone Skills
- Listening Skills
- Taking Messages
- Presenting & Appearance
- Reservation Procedure
- Confidentiality Checklist
- Being Organized as Receptionist
- Becoming a Successful Receptionist
Answering Telephones
- Module One – Getting Started
- Module Two – Core Skills Required
- Module Three – Self-Management (I)
- Module Four – Self-Management (II)
- Module Five – Time Management (I)
- Module Six – Time Management (II)
- Module Seven – Organizing and Planning (I)
- Module Eight – Organizing and Planning (II)
- Module Nine – Communication (I)
- Module Ten – Communication (II)
- Module Eleven – Additional Challenges
- Module Twelve – Wrapping Up
Being an Assistant
- Module One – Getting Started
- Module Two – Working with Your Manager
- Module Three – Administrative Soft Skills
- Module Four – Effective Time Management
- Module Five – Meeting Management
- Module Six – Tools of the Trade (I)
- Module Seven – Tools of the Trade (II)
- Module Eight – Being an Effective Gatekeeper
- Module Nine – Organizational Skills
- Module Ten – Confidentiality Guidelines
- Module Eleven – Special Tasks
- Module Twelve – Wrapping Up
Mock Exam
- Mock Exam- Office Receptionist Course
Final Exam
- Final Exam- Office Receptionist Course
How is the course assessed?
- To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Office Receptionist Course