Office Skills and Customer Service Diploma
Course
Online
Description
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Type
Course
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Level
Advanced
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Support service
Yes
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Virtual classes
Yes
The Office Skills and Customer Service Diploma provides a structured introduction to the essential competencies needed in modern administrative and customer-focused roles. This industry-aligned programme helps learners build confidence in office procedures, communication practices, customer service etiquette, and effective organisation. Throughout the course, learners explore key administrative responsibilities, from managing information and handling enquiries to supporting daily business operations with clarity and efficiency. It also emphasises professional communication, customer interaction, problem-solving, and service delivery—skills valued across every sector in the UK job market.
This diploma is ideal for those looking to strengthen their office administration skills, improve customer service performance, or begin a career in business support. Learners gain practical knowledge of workplace expectations, service standards, and business communication, enabling them to work more effectively in a range of environments. The course is delivered online, allowing learners to study at their own pace and build a solid foundation in administrative and customer-facing responsibilities. With its combination of office skills training and customer service development, this programme supports career growth in roles such as receptionist, office assistant, customer care advisor, service coordinator, and administrative support staff. It is an excellent choice for anyone wanting to enhance their employability and become confident in managing both administrative tasks and customer relations.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
Develop strong customer communication and service delivery skills
Improve administrative organisation and workplace efficiency
Enhance confidence in managing enquiries and information
Strengthen professional writing and business communication
Build problem-solving abilities for customer and office situations
Support teamwork and service-focused collaboration
This course is designed for individuals seeking to build or improve their office administration and customer service skills. It is suitable for career starters, career changers, jobseekers, and those already working in customer-facing or administrative roles who want to strengthen their abilities. The programme supports learners aiming to enter positions such as customer service assistant, receptionist, office administrator, call-centre advisor, or business support worker. It is also ideal for those returning to work, looking to refresh their knowledge, or developing transferable skills for a wide range of industries—including retail, hospitality, finance, education, and public services. Because the course is accessible online, it offers flexibility for busy learners balancing work, family commitments, or study. No prior experience is required, making it an inclusive option for anyone looking to grow their confidence and capability in office-based and customer-focused environments.
There are no formal entry requirements for this programme, making it accessible to a wide range of learners. It is suitable for individuals aged 16 and above who wish to develop their administrative or customer service skills. While no prior experience is necessary, a good standard of English, numeracy, and basic IT skills will help learners navigate the course materials effectively. Access to a computer or tablet with an internet connection is recommended to support smooth online study. Motivation to learn and a willingness to develop practical workplace skills will also contribute to achieving success throughout the programme.
Upon successful completion of the Office Skills and Customer Service Diploma, you will qualify for a UK and internationally recognised professional certification. You may also choose to formalise your achievement by obtaining your PDF Certificate for £9 or a Hardcopy Certificate for £15.
This course stands out for its flexible and fully online learning structure, allowing learners to progress at a pace that suits their schedule. The modules are expertly designed to ensure clarity, relevance, and strong alignment with real workplace expectations. Each section focuses on building practical, career-focused skills that support professional growth across administrative and customer service roles. The course also enhances employability by strengthening essential abilities that employers value, such as communication, organisation, and customer interaction. With its self-paced delivery and accessible content, the programme offers an effective way to boost confidence, expand knowledge, and add valuable skills to your CV.
Yes. This course is designed to be fully accessible to beginners and those with little or no office or customer service experience. The modules introduce each topic clearly, step by step, making it easy to understand how modern administrative tasks and customer interactions are handled. Learners progress through structured lessons that explain essential principles, workplace expectations, and practical communication techniques. Whether you are new to the field or refreshing existing skills, the course provides supportive and straightforward learning suitable for all ability levels.
Completing this diploma can significantly enhance your employability by strengthening key administrative and customer-focused skills valued across many industries. The course helps you demonstrate strong communication, organisation, service delivery, and problem-solving abilities—qualities often required in office support roles. These competencies apply to positions such as receptionist, customer service advisor, office assistant, administrative coordinator, and call-centre representative. Adding this qualification to your CV shows employers that you are committed to professional development and able to meet workplace expectations confidently.
The course is delivered entirely online, giving you complete control over your learning schedule. You can log in at any time, study at your preferred pace, and revisit materials whenever needed. This flexible structure is ideal for learners balancing work, family commitments, or multiple priorities. All modules are accessible on desktop, laptop, or tablet, allowing you to learn comfortably from any location. The self-paced format ensures you can progress smoothly without deadlines or time pressure.
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This centre has featured on Emagister for 7 years
Subjects
- Excel
- Word
- Powerpoint
- CRM
- Office IT
- Customer Service
- Etiquette
- Ms Office
- Communication Training
- MS Excel
- Ms PowerPoint
- Microsoft Office
- Ms Word
- Professional
Teachers and trainers (1)
One Education
Course Provider
Course programme
Admin Support
- Module One – Getting Started
- Module Two – Getting Organized (I)
- Module Three – Getting Organized (II)
- Module Four – Managing Time
- Module Five – Getting It All Done On Time
- Module Six – Special Tasks
- Module Seven – Verbal Communication Skills
- Module Eight – Non-Verbal Communication Skills
- Module Nine – Empowering Yourself
- Module Ten – The Team of Two
- Module Eleven – Taking Care of Yourself
- Module Twelve – Wrapping Up
Administrative Management
- Module One – Getting Started
- Module Two – Why Your Office Needs Administrative Procedures
- Module Three – Gathering the Right Tools
- Module Four – Identifying Procedures to Include
- Module Five – Top Five Procedures to Record
- Module Six – What to Include in Your Binder (I)
- Module Seven – What to Include in Your Binder (II)
- Module Eight – Organizing Your Binder
- Module Nine – What Not to Include in the Procedure Guide
- Module Ten – Share Office Procedure Guide
- Module Eleven – Successfully Executing the Guide
- Module Twelve – Wrapping Up
Organisational Skills
- Module One – Getting Started
- Module Two – Remove the Clutter
- Module Three – Prioritize
- Module Four – Scheduling Your Time
- Module Five – To Do Lists
- Module Six – Paper and Paperless Storage
- Module Seven – Organization in Your Work Area
- Module Eight – Tools to Fight Procrastination
- Module Nine – Organizing Your Inbox
- Module Ten – Avoid the Causes of Disorganization
- Module Eleven – Discipline is the Key to Stay Organized
- Module Twelve – Wrapping Up
- Organisational Skills Course for Administrator- Activities
Customer Relations and Dealings
- Module One – Getting Started
- Module Two – The Right Attitude Starts with You
- Module Three – Stress Management (Internal Stressors)
- Module Four – Stress Management (External Stressors)
- Module Five – Transactional Analysis
- Module Six – Why are Some Customers Difficult
- Module Seven – Dealing with the Customer Over the Phone
- Module Eight – Dealing with the Customer In Person
- Module Nine – Sensitivity in Dealing with Customers
- Module Ten – Scenarios of Dealing with a Difficult Customer
- Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
- Module Twelve – Wrapping Up
Customer Service: Telephone Etiquette
- Module One – Getting Started
- Module Two – Aspects of Phone Etiquette
- Module Three – Using Proper Phone Language
- Module Four – Eliminate Phone Distractions
- Module Five – Inbound Calls
- Module Six – Outbound Calls
- Module Seven – Handling Rude or Angry Callers
- Module Eight – Handling Interoffice Calls
- Module Nine – Handling Voicemail Messages
- Module Ten – Methods of Training Employees
- Module Eleven – Correcting Poor Telephone Etiquette
- Module Twelve – Wrapping Up
Customer Relationship Management
- Customer Relationship Management
- What CRM Is and Who It Serves
- Checklist for Success
- Requirement Driven Product Selection
- Considerations in Tool Selection
- Strategies for Customer Retention
- Building the Future
- Homegrown vs. Application Service Provider
- Evaluating and Reviewing Your Program
- The Development Team
Microsoft Office Word
- Module One – Getting Started
- Module Two – Opening
- Module Three – Working with the Interface
- Module Four – Your First Document
- Module Five – Basic Editing Tasks
- Module Six – Basic Formatting Tasks
- Module Seven – Formatting Paragraphs
- Module Eight – Advanced Formatting Tasks
- Module Nine – Working with Styles
- Module Ten – Formatting the Page
- Module Eleven – Sharing Your Document
- Module Twelve – Wrapping Up
Microsoft Office Powerpoint
- Module One – Getting Started
- Module Two – Opening PowerPoint
- Module Three – Working with the Interface
- Module Four – Your First Presentation
- Module Five – Working with Text
- Module Six – Formatting Text and Paragraphs
- Module Seven – Adding Pictures
- Module Eight – Advanced Formatting Tasks
- Module Nine – Working with Transitions and Animations
- Module Ten – Setting Up Your Slide Show
- Module Eleven – Showtime!
- Module Twelve – Wrapping Up
Microsoft Office Excel
- Module One – Getting Started
- Module Two – Opening Excel
- Module Three – Working with the Interface
- Module Four – Your First Worksheet
- Module Five – Viewing Excel Data
- Module Six – Building Formulas
- Module Seven – Using Excel Functions
- Module Eight – Using Quick Analysis
- Module Nine – Formatting Your Data
- Module Ten – Using Styles, Themes, and Effects
- Module Eleven – Printing and Sharing Your Workbook
- Module Twelve – Wrapping Up
Recommended Reading
- Recommended Reading: Office Skills and Customer Service Diploma
Mock Exam
- Mock Exam – Office Skills and Customer Service Diploma
Final Exam
- Final Exam – Office Skills and Customer Service Diploma
Office Skills and Customer Service Diploma