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CRM Courses
- Course
- Online
- Intermediate
- 10h - 1 Year
..., and reduce churn. This course is ideal for anyone working in customer service, sales, marketing, administration, or client support. It provides a solid foundation for those who want to pursue roles such as CRM Executive, Customer Service Manager, or Sales Coordinator. As a CPD course, it enhances knowledge... Learn about: Sales Training, Customer Service, Customer relationship...
- Course
- Online
- Beginner
- Different dates available
- 4h
... for a CRM undertaking, and how to review and evaluate your program. The purpose of the course is to help you to build a healthy customer relationship by using proper CRM tools and strategies... Learn about: Customer Service, Product Selection, Customer relationship...
- Course
- Distance Learning
- Advanced
- December
- 400h
... and Loyalty Schemes Operational CRM The Goal of CRM (Customer Relationship Management) The Primary Stages of the CRM Value Chain Plus more Module 12 -... Learn about: Customer Relationship Management, Communication Training, Quality Training...
- Training
- Londonandanother venue.
- Cookham
- Advanced
- 2 Days
...This two-day course will help you to develop an eCRM programme for your business. At the end of the course, you’ll have a draft plan to take back to the office... Learn about: Digital Channels, CRM programme, Profitable customers...
- Course
- Online
- Intermediate
- 4h - 1 Year
... tools. Delivered online with flexible study, this Level 4 CRM Diploma allows learners to complete each module at their own pace. It is suitable for both newcomers and experienced professionals looking to enhance their knowledge. On completion, learners will have the confidence to support customer-facing... Learn about: Customer Service Skills, Customer Relationship Management, Customer Service...
- Course
- London-city
... to synchronise an email system with CRM and configure syste, settings. The course additionally covers how to maintain the CRM deployment through the use of the Deployment Manager. Finally the course covers topics of maintaining and troubleshooting a CRM Deployment... Learn about: Microsoft Dynamics...
- Course
- Online
- Beginner
- Different dates available
- 14h
... Customer Relationship Management What CRM Is and Who It Serves Checklist for Success Requirement Driven Product Selection Considerations in Tool Selection... Learn about: Customer relationship, Customer Service, Customer Manager...
- Course
- Distance Learning
- Advanced
- December
- 400h
... and Loyalty Schemes Operational CRM The Goal of CRM (Customer Relationship Management) The Primary Stages of the CRM Value Chain Plus more Module 12 -... Learn about: Customer relationship, Quality Training, Customer Service...
- Course
- Online
- Advanced
- Different dates available
- 1 Year
... Etiquette Module Twelve – Wrapping Up Customer Relationship Management Customer Relationship Management What CRM Is and Who It Serves Checklist for Success... Learn about: Ms Word, Office IT, Customer Service...
- Course
- Online
..., client extensions and web resources. Target Audience This course is a CRM development course intended primarily for partners and customers who have a technical background and familiarity with Microsoft Dynamics CRM. The audience must also be experienced in basic form customizations and workflows... Learn about: Best Practice, Microsoft Dynamics, Business Process...
- Course
- Online
- Different dates available
- 6 Months
... and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs. However, adopting the CRM approach may also occasionally lead to favoritism within an audience of consumers, resulting in dissatisfaction among customers and defeating the purpose of... Learn about: Demand relative to capacity, Customer perceptions, IT Management...
- Training
- Chennai (India)
- Intermediate
- Different dates available
...CRM – Customer Relationship Management Introduction of CRM (Customer Relationship Management) CRM Basic entities CRM Sub Modules Existing CRMs... Learn about: Action Column, Data exchanging, Custom Settings...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... Product Selection Strategies for Customer Retention The Development Team What CRM Is and Who It Serves Module: 07 Getting Started It Starts at the Top... Learn about: Dealing with Customers, Customer In Person, Stress Management...
- Course
- London-city
..., client extensions and web resources. Target Audience This course is a CRM development course intended primarily for partners and customers who have a technical background and familiarity with Microsoft Dynamics CRM. The audience must also be experienced in basic form customizations and workflows... Learn about: Business Process, Microsoft Dynamics, Best Practice...
- Course
- London
- Different dates available
... to: Explain the individual risk components and how they are derived, as well as any adjustments that may apply; Describe the options and approaches for calculating Exposure at Default (EAD), EL and Risk Weighted Assets (RWA) within the IBM ACCRC calculation engine Articulate the effects of... Learn about: IT risk, IT Management...
- Course
- Online
- Intermediate
- Different dates available
- 12 Months
...Completion Certificate NEW State of the art platform Employment Advice available on completion 12 Months Access Sales Force Package With Sales Force being the most popular CRM in the world, having a strong base of knowledge in Sales Force not only enhances your marketability but also gives... Learn about: Sales Process, Sales Training...
- Course
- Online
- Intermediate
- 4h - 1 Quarter
...: What’s Different about Good Customer Service? Module 03: Introduction to Customer Relationship Management (CRM) Module 04: CRM Fundamentals Module 05: CRM... Learn about: Customer Service, Customer Relationship Management, Communication Training...
- Training
- Online
- Intermediate
- Different dates available
- 1 Year
... to building sophisticated financial models or designing complex dashboards. Most BI, CRM & Analytics products in the market use an “export to Excel” feature... Learn about: Microsoft excel training, Analyzing Business, Business Data...
- Training
- Online
- Beginner
- 5h
... management, finance & accounting, human resources, customer relationship management (CRM), supplier management, marketing, and beyond. An ERP software integrates these various functions into one integrated system to streamline processes and flow of information across the entire organisation thus allowing... Learn about: Transactions and Activities, Customer relationship, Business Operations...
- Vocational qualification
- Online
- 60h - 3 Months
... marketing e.g. loyalty, lower costs, easier targeting; electronic customer relationship marketing (eCRM); operational CRM; analytical CRM and data mining... Learn about: Pay per click training, Digital Marketing, Relationship Marketing...
- Course
- Online
- Intermediate
- 4h - 1 Year
..., service delivery, marketing, or sales. Modules are designed to explain how to understand customer needs, handle feedback, communicate professionally, and create outstanding service standards. The course also introduces CRM software, reporting, and analysis, giving learners the confidence to apply modern... Learn about: Customer Service, Customer satisfaction, Customer Relationship Management...
- Bachelor's degree
- Falmouth
- Different dates available
- 3 Years
... Environment Website and App Design Team Leadership and Performance Consumer Behaviour Social Media and e-CRM Stage Three Alongside developing your marketing... Learn about: Consumer Behaviour, Marketing and Sales, Team Training...
- Training
- Online
- Beginner
- 15h - 4 Weeks
...up Agencies • Recruiting Team • Email Templates • Final Exercise... Learn about: Job Requisition, Candidate Screening, Button Permissions...
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