Operation Management Diploma - CPD & IAO Accredited

COURSE CURRICULUM

Module 01

• Designing Your Organizational Structure
• Introduction to Operations Management
• Understanding Financial Terms
• Getting the Right People in Place
• Getting Your Product Together
• Building a Corporate Brand
• Marketing Your Product
• Selling Your Product
• Planning for the Future
• Goal Setting and Goal Getting
• Succession Planning 101
• Managing Your Money
• Ethics 101
• Building a Strong Customer Care Team
• Training Employees for Success
• Leadership Essentials

Module 02

• The Fundamentals of Business Process Management
• Defining Business Process Management
• The Business Process Life Cycle
• The Vision Phase
• The Design Phase
• The Modeling Phase
• The Execution Phase
• The Monitoring Phase
• The Optimizing Phase

Module 03

• What is Gap Analysis?
• The Gap Analysis Process
• Supporting Tools
• Creating a Gap Analysis Report
• Understanding Lean
• The Toyota Production System
• The Toyota Production System House
• The Five Critical Improvement Concepts
• Understanding Value with the Kano Model
• Types of Waste
• Creating a Lean Enterprise
• The Plan, Do, Study, Act (PDSA) Cycle
• Using the R-DMAIC-S Model
• Lean Thinking Tools
• Kaizen Events
• Data Gathering and Mapping
• A Plan to Take Home
• Defining Continuous Improvement
• Stage One – Identify Areas For Improvement
• Stage Two – Create a Plan for Improvement
• Stage Three – Implement the Changes
• Stage Four – Review the Impact
• Test Driving

Module 04

• Six Sigma Basics
• Improvement Tools
• Management Tools for Generating Ideas
• Continuous Improvement
• Customer Relationships

Module 05

• The Evolution of the Supply Chain
• The Basic Supply Chain Structure
• Supply Chain Drivers
• Aligning Your Supply Chain with Business Strategy
• Managing Supply Chain Risks
• Tracking and Evaluating Supply Chain Data
• Troubleshooting Supply Chain Problems
• Sharing Supply Chain Activities
• Sustainable Supply Chain Strategies
• Applying Lean Techniques to the Supply Chain
• The Future of Supply Chain Management
• Supply Chain Management Basics
• The Purchasing Cycle
• Purchasing Toolkit
• Managing Competitive Bids
• Improving Efficiency and Accuracy
• Analyzing and Reducing Risk in the Supply Chain
• Managing Internal Relationships
• Tools of the Trade

Module 06

• What is Inventory?
• Types of Inventory
• Key Players
• Setting up the Warehouse
• What Makes a Good Inventory Management System?
• The Warehouse Inventory Cycle
• Identifying Demand
• The Receiving Process
• Validating Inventory
• The Put-Away Process
• Maintaining Inventory Accuracy
• The Outbound Process
• Industry Trends

Module 07

• Concept of Quality
• Key Terms
• Categories
• Customer Input
• Plan Quality
• Design of Experiments
• Quality Control
• Control Charts
• Sampling
• Six Sigma
• The Steps
• The 6 Six Sigma Challenges