Outlook 2003

Although 21.5 million workers use technology as part of their jobs, only two in five have ever received any formal IT training.

Outlook 2003 gives users the tools to manage email, tasks, contacts and time at work. Getting the most from Outlook could make a real difference to productivity.

This course helps staff use all the tools provided in Outlook to improve communication, optimise time management, and organise business schedules for maximum efficiency.

Outlook 2003 is ideal for people who have little or no previous experience with Outlook. Staff at all levels of seniority - from administrators to team leaders and senior managers - will benefit from this course.

The simple, step-by-step format is perfect for people who are completely new to Outlook, while the high level of detail will suit those who wish to build on existing skills or knowledge.

There aren’t any formal entry requirements, but some familiarity with computers and Microsoft Windows is expected.

To get the most from this course access to Microsoft Outlook is advised. For a different version of Outlook, we also offer courses in Outlook 2000 and Outlook XP. To learn how to use email in the office or at home, why not consider ECDL 7 - Electronic Communication, which can be used to work towards the ECDL qualification.

When you have completed this course, you will be able to:

• use Outlook to manage your email, contacts and appointments
• use additional features to manage tasks, track activities and create Notes
• print emails and Calendar items.

You can start your online course straight away and access it at any time, providing you have access to a computer with an internet connection. The course is available for six months from the date first accessed.

The course will show you how Outlook’s features and functions work, and then you can practice them for yourself. You are in control at all times, so you can work through the course at your own pace and focus on the modules you are most interested in, or least familiar with. As you’re working through the course, you can print specific sections out to refer back to later if you wish.

When you’ve finished the course, you can complete an online assessment to put your new skills to the test. The results of this test can be printed out, as a record of how well you’ve done.

• Introducing Outlook
• Screen Components
• Outlook Folders
• Printing

• Creating and Sending Messages
• Working with Existing Messages
• Message Handling Tools
• Signatures
• Stationery and Templates
• Address Books

• Outlook Views
• Finding Items
• Working with Folders
• Archiving Folders

• Entering Appointments
• Viewing and Arranging Items
• Planning Meetings
• Adding Events
• Saving to Web Pages

• Adding Contacts
• The Contacts List
• Contacts Tools
• Custom Tools

• Creating Tasks
• Existing Tasks
• Delegating and Auto Create
• The Journal
• Working with Notes