Overseas Resort Representative

With the help of this exciting and information packed course, participants will get an insight into the world of working overseas, and on successful completion you are guaranteed an interview for a position with Thomas Cook Operations, which are one of the largest recruiters of overseas staff in the UK.

Within the travel and tourism industry, the Resort Representative has an important role in representing the tour operator and ensuring the success of a client’s holiday. The Resort Representative is the first point of contact for holidaymakers at their destination. The NCFE level 2 Certificate for Resort Representative provides the skills, knowledge and understanding required to carry out the role of a Resort Representative. It is ideal for those seeking employment in this area.

This programme gives students the opportunity to hypothetically step into the shoes of an overseas resort representative. This is achieved through written and practical work whereupon students are required to delve into the many tasks that a resort representative has to complete, from meeting holidaymakers at the airport to customer care. Through this means of learning you will be provided with the skills and knowledge to embark upon the road of becoming a successful overseas resort representative.

Programme Content

• The travel industry and the role of the resort representative
• The Resort Representative’s role at the airport, hotel and on coach transfers
• Excursions
• Health and Safety and Dealing with Emergencies

The NCFE Intermediate Certificate for Resort Representative has been accredited by the Qualifications and Curriculum Authority, and is part of the National Qualifications Framework as a vocationally qualification.

Saturdays
Mode of Study
- 10 weeks
- every Saturday