Part 4 of the Gearing Up Drivers CPC Passport

St Helens College

Short course

In St Helens

£ 60 VAT inc.

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Description

  • Type

    Short course

  • Level

    Beginner

  • Location

    St helens

  • Class hours

    7h

  • Duration

    1 Day

  • Start date

    Different dates available

Gearing up your Service Excellence
The Northern Logistics Academy is a logistics and transport training specialist, based in the Northwest of England, delivering sector specific training and qualifications. We are JAUPT approved for the delivery of Driver CPC periodic training courses.
If you drive a lorry, bus or coach as the main part of your job, it is a legal requirement that you must hold the full Driver Certificate of Professional Competence (CPC).
To gain this you must do either 35 hours of periodic training every 5 years or, 7 hours training per year in order to maintain your Driver Certificate of Professional Competence.

Facilities

Location

Start date

St Helens (Merseyside)
St Helens College Water Street St Helens, WA10 1PP

Start date

Different dates availableEnrolment now open

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Subjects

  • CPC
  • Customer Service
  • Logistics
  • Driver
  • Ambassador
  • Gearing
  • Logistics Academy
  • Customer journey
  • CPC Passport
  • Transport

Course programme

Introduction to Service Excellence: outlines knowledge and information that enables you to identify and understand the importance of being customer focused.

Talking to our Customers: Discover tools to hold a conversation, the importance of the conversation and what not to discuss. This section also covers the channels of communication and a reflection on how they can be improved.

The Customer Experience: delivers an insight for you to understand the customer journey, where the journey can go wrong and how the relevant impact of this.

Listening to The Customers: focusing on the significance of listening in relation to customer service. The traits of an active listener and the importance of feedback.

Improving Service Excellence and Dealing with Issues: will equip you with the ability to handle complaints and the importance of customer service standards.

The Driver as an Ambassador: enable you to understand the importance of the role of a driver and being an ambassador for your company.

See related categories

Part 4 of the Gearing Up Drivers CPC Passport

£ 60 VAT inc.

The best Supply Chain courses

See all

See all