Part-Time NVQ Level 2 Customer Services
NVQ
In Rhondda Cynon Taff.
Description
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Type
NVQ
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Location
Rhondda cynon taff. (Wales)
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Duration
35 Weeks
The course consists of two mandatory units and five optional units. These cover the aspects of customer service that are expected at a junior level role.
Important information
Government funding available
Facilities
Location
Start date
Start date
About this course
You will require NVQ 1 in Customer Services, GCSEs C ? G or relevant work experience.
Reviews
Course programme
The course consists of two mandatory units and five optional units. These cover the aspects of customer service that are expected at a junior level role.
Entry requirements
You will require NVQ 1 in Customer Services, GCSEs C ? G or relevant work experience.
What will I study?
You will study the following Units; MANDATORY UNITS Prepare yourself to deliver good customer service and Provide customer services within the rules. OPTIONAL UNITS Recognise and deal with customer queries, requests and problems; Give customers a positive impression of yourself and your organisation; Deal with customers face to face; Deliver reliable customer service and Develop customer relationships.
How will I be assessed?
You will be assessed by your tutor on your work on an ongoing basis. There will be no examinations, just continual support and guidance. You will need to produce a portfolio of your work which will be externally assessed and when satisfactory will be accredited with an OCN qualification.
Career Opportunities & Progression
On successful completion of this course you could progress to NVQ Level 3 Customer Services.
Length
35 weeks
Attendance
Part-Time
Campus
Learning is located in community based venues across Rhondda Cynon Taff.
Part-Time NVQ Level 2 Customer Services