Passport to Holiday Reps

Modules

Unit 1

• Different types of Tour Operators
• Basic Qualifications
• Different categories of Reps
• Travel Industry Jargon
• Different Styles of Accommodation
• Insurance Policies
• Holiday Brochure Content
• Booking Forms/Conditions
• Tour Operators Law and Regulations
• Three Letter Codes
• Tasks 1 - 3
• Exercises 1- 8

Unit 2

• Duties and Responsibilities
• Components of a Package Holiday
• Welcome Meetings
• Presentation Skills
• Resort Knowledge and Location
• A day in the life of a Sun and Ski Rep
• Flight Manifest/Rooming Lists/ Ski Manifest
• Effective Customer Care
• Selling with Confidence
• Health & Safety Issues
• Information Book & Board
• Liquidating the Tour Operator's Monies
• Administration
• Tasks 1 - 4
• Exercise 1

• Career Planning
• Curriculum Vitae Preparation
• Letter of Application
• Guideline to completing Application Forms
• Communication Skills
• Group Interview
• Individual Interview
• Foreign Currency Conversion Exercises
• Team Building Activities
• Giving a Presentation with confidence

You must successfully complete a series of activities and assessments guided by your Tutor. This will be followed by a written examination where you must obtain 80% or above to pass. The Final Examination will be all year round at the IAOT's Head Office in Waterford Airport, Ireland. Alternatively you can take your exam at a reputable college. The college must meet with the IAOT's approval and must follow the guidelines set down by the IAOT to facilitate the exam. In the event that the college charge a fee to facilitate the exam, the student must meet the cost associated with it.

The Final Examination will be held under supervision and is NOT an open book examination.

Please note the course fees are non-refundable.