PC Support & Troubleshooting

AUDIENCE: All IT staff and computer users who wish to gain an understanding of how a PC is constructed, together with some command line and Windows techniques with support/troubleshooting strategies.
DURATION: 2 days. Hands on.
OBJECTIVES: Delegates will gain an understanding of the hardware, configuration & design concepts related to the IBM PC and compatible computers. They will also learn some practical Command Line & Windows techniques and become acquainted with operating system installation. The course is an ideal starting point for delegates who will eventually become PC Support, Help Desk or Network Technicians as well as Programmers developing applications on a PC. It is an ideal preparatory course for our LANs and Internetworking class or for software support classes.
COURSE CONTENT:
Getting Started
Evolution of the Personal Computer
PC Orientation
The system unit
Connecting the peripherals

PC Internals
Component recognition
CPU Evolution
Memory types
Input Devices
· The keyboard
· The mouse
USB Devices
firewire
Other input devices

Storage Devices
An overview of storage devices
Floppy disk drive
Hard disk drive
Other storage devices - CD and tape streamers

Output Devices
Monitors
Printers
Modems
adsl modems
Sound cards
Assembly and Troubleshooting the PC
Orientation
Assembling the components
System testing
Interrupts & IRQ''s
Troubleshooting

The Operating System
Introduction
File Management concepts
Installing an Operating system

The Command Line Survival Guide
Using the command line prompt

The Windows Survival Guide
The Windows Desktop
Windows Explorer
Organising the Desktop

Networking PCs

Appendix
Question & Answer Session

Specific delegate queries answered in a hands-on workshop environment.