People, Relationships & Conflict - Improving Interpersonal Effectiveness

Do you want to understand people more in order to be more interpersonally effective in teams, as well as developing specific strategies for managing conflict situations?

Our ability to get on with our peers and behave in a productive, respectful fashion is one of the key determinants of organisational performance. This course delivers an advanced understanding of how people are wired, what motivates their behaviour both normally and under situations of opposition or conflict and how to deal with this. Equally, self awareness is a key goal to increase effectvieness

Content

• People - strange fruit indeed
• Self esteem & its impacts on....everything!
• Motivations of behaviour - our wiring
• Recognising people's wiring
• Seeing the world through different coloured spectacles
• Harnessing the strength in behavioral diversity
• Understanding natural motivation in the workplace
• Problem solving, constructively
• Communication skills that promote clarity & respect
• Creating low conflict environments
• Understanding unwarranted conflict
• Recognising the early stages of conflict
• Strategies when you find yourself in conflict
• Dealing with emotionally charged situations
• Restoring effective working relationships

Course type and teaching methods

A meeting room based course with an engaging mixture of lectures, exercises, discussions, anecdotes and case histories resulting in a high quality learning experience that is stimulating and enjoyable.