Performance Management & Appraisals

"COURSE OUTLINE Analysis of Participants’ Current Skill Levels Elements in Performance Management Collaborative Dialogue and Questioning Skills in Performance Management Handling Emotional Behaviour Performance Micro vs Macro Management Getting Performance Results: Coaching, Mentoring, Counselling Targeted Case Studies in Performance Management. OBJECTIVE/OUTCOME Identification of their own strengths and areas of improvement as a supervisor, manager and leader Techniques and strategies for communicating effectively with staff, to foster ownership, commitment, and to achieve a win-win outcome How to plan for the right strategy and execute a productive performance appraisal How to give consistently constructive, result-oriented feedback Ask the correct questions for information, confirmation and consensus The differences between micro and macro management, and their applications to the performance appraisal interview How to be consistent in their various roles i.e. Coach, Counsellor, Mentor, or in combination How to set stretch goals – for the strategic long-term or the shorter tactical-term How to delegate and empower effectively How to deal with difficult staff issues, and conflicts, emotional situations and gambits How to create of their own plan of action for continuous future improvement "