Performance Management

Most organisations have a vision of achieving excellence, of being the very best at what they do. This course is focused on arguably the most important component in achieving that vision: people performance. This engaging course will familiarise delegates with the frameworks surrounding performance management and provide them with the tools and skills necessary for assessing and guiding their contribution to the organisation.

Frameworks for performance management. Organisational effectiveness - Performance improvement - Identification of strengths

Designing a performance management system. 360 degree reviews - Appraising performance and development - Initiating objective-oriented management - Quantitative or qualitative characterisation of performance - Balanced Scorecard - Key Performance Indicators (KPI) - Activity based management (ABM)

Effective performance management. Performance management checklist - Motivating staff for better performance - Managing individual and team behavior - Common performance management errors or biases

Designing a performance management system
Applying a Balanced Scorecard system
Identifying Key Performance Indicators
Employing activity based management
Motivating staff for better performance
Effectively managing behaviour