Personal Resilience

At the end of this training programme participants will: Understand Vision, Purpose and Values Understand what the impacts are of poor client relationship on the client, the company and the individual Have developed strategies to build individual resilience and ways to cope in difficult client facing situations Have specific feedback on their performance and a development plan to take learning forward Course content: Strategies – How to Build your individual resilience and maintain your personal wellbeing in difficult client contact Dealing with Objections effectively The ‘Art’ of Retaining clients during change – an interactive exercise culminating in a role play example of outstanding customer service