Pitman Training Milton Keynes courses

...practice and structure of the Wills and Probate Department in a legal office Benefits ·Develop an awareness of the workings and structure of a Wills...

...the appearance of the screen, Using WordPad and Paint to create, save and print a document, Creating and using shortcuts, Using the Recycle Bin to permanently delete a shortcut...

...Basic knowledge of the Word and Excel programs Objectives: To teach specific features of the Word and Excel programs Benefits · Know how to use specific...

...as well as introduce the basics of keeping accurate accounting records to those running a small business Benefits · Learn double-entry book-keeping...

...guidelines for good practice · Developing a personal action plan...

...Designed for: Those who wish to learn how to provide exceptional customer care to improve sales and productivity in an instructor-led environment...

...Designed for:Individuals who are involved in organising meetings and taking minutes. Prerequisites:Secretarial/PA Skills Objectives:To convey an understanding of the agenda...

...your presentation remembered. Prerequisites: None Objectives: To over come the natural fear of speaking to a group. To understand and gain the non-verbal...

...· It's in the detail - things to think about · Active listening is better listening · Handling Complaints · When you were the customer · Dealing with customer...

...· The opportunity to gain a widely recognised Pitman Training Certificate. Course Content · The purpose of interviews. · The importance of thorough preparation...

...and developing leadership skills ·How to give and take criticism...

...Benefits · Increased work effectiveness for individuals through better understanding and application of the key responsibilities involved in this job role...

...communication and the importance of feedback ·Increasing your contribution to the management team through basic group dynamics and team work ·Developing...

...Those who wish to gain practical tips to deal with their own or their manager's working day. It is designed to be run in an instructor-led environment with a group of delegates...

...(national accreditation no: 100/6028/5). Anyone reaching 20wpm will receive a Bronze Award. · Up to 3 exam attempts to obtain a BCS Level 2 e-type typing qualification...

...of the BCS Level 2 Certificate in Touch-typing (e-type) qualification - the only typing qualification on the National Qualifications Framework...

...Learners achieving 60 wpm will receive the BCS Level 2 Gold Award. Benefits · The ability to type accurately at around 30-60+ words per minute...

...Course Content · What is assertiveness? self assessment; group participation. · Behaviour styles: identifying the difference between aggressive...

...relaxation; communicating; activities and interests · Developing a personal action plan...

...keep their own books or anyone wishing to retrain or improve existing skills. Anyone wishing to improve their work prospects, business owners wanting...