Polestar IT Service Management Simulation Game

Perpetual Training Solutions

Course

In Aberdeen

Price on request

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Description

  • Type

    Course

  • Location

    Aberdeen (Scotland)


This simulation provides a unique interactive service management simulation designed to engage service managers and reinforce best-practice in an exciting environment. The simulation helps to reinforce the message that all areas of the business need to work together to ensure success and allows participants to understand that best practice frameworks like ITIL can have a positive impact and may be worth supporting.
In the high-energy, stimulating event, service managers take on a variety of roles within an organisation to face a combination of real-world technology issues. By improving best practice and encouraging effective communication, delegates learn to align IT with the needs of the business, establish a common language and track revenue changes based on their decisions.
The simulation can be tailored to your company’s needs, providing:
- Fun, motivating and highly interactive days / half-days with real ‘wow-factor’- Standalone refresher days or sessions integrated into other events and courses- An extension to our other service management courses providing effective and memorable learning- Team building experience - breaking down the isolated working practices of individual service managers to develop a strong project management community- A refresh of best practice that may be new to people or may be being used poorly by others- Learning experiences for all levels, from trainee to experienced manager- Immediate visibility of the organisational impact of the decisions you make
This exciting, engaging and fully experiential activity directly addresses the fundamental people, processes and technology challenges that businesses face today.
Through the use of this Simulation, attendees will gain an improved understanding of the different roles and processes that allow IT services to support the needs of the business. By including extensive...

Facilities

Location

Start date

Aberdeen (Aberdeen City)

Start date

On request

About this course

Please select from the dates below to make an enquiry or booking.

Pricing
Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

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Subjects

  • Management
  • Best Practice
  • IT
  • Simulation
  • Technology
  • IT Management
  • Service Management

Course programme

Modules

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Service Management as a Practice (1 topic)

  • The basics that help define the concept of a service and service management as a practice.

The ITIL Service Lifecycle (1 topic)

  • At the very core of best practice guidance, understanding the value of the ITIL service lifecycle, how the processes integrate with each other throughout the lifecycle. We introduce the objectives, scope and importantly the business value for each phase in the lifecycle.

Generic Concepts and Definitions (1 topic)

  • Learning the language of ITIL by defining some of the key terminology and key concepts of service management.

Key Principles and Models (1 topic)

  • Key principles and models of service management contained within service strategy, service design and continual service improvement are studied with the aim of balancing cost and quality to minimise risk to the organisation.

Processes (3 topics)

  • How do the service management processes within service strategy, service design, service transition, service operation and continual service improvement contribute to the ITIL service lifecycle and improving business value?
  • To explain the objectives, scope, basic concepts, activities and challenges for four of the core processes (Service level management, incident management, problem management and change management)
  • To state the objectives and key concepts for vast majority of the remaining processes including how they relate to each other.

Functions (1 topic)

  • Explain the role, objectives and organizational structures of the service desk function. Defining the role, objectives and overlap of the other key functions (technical management, application management and IT operations management).

Roles (1 topic)

  • Covering the principal responsibilities of some of the key roles in service management (Process owner, process manager, process practitioner, service owner)

Technology and Architecture (1 topic)

  • Understanding how service automation assists with integrating service management processes

Competence and Training (1 topic)

  • An overview of competence and skills for service management, competence and skills frameworks and training.

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Polestar IT Service Management Simulation Game

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