Primary Certificate in Assertion and Communication Skills

CONTENT
This two-day workshop focuses on the theory and practice of assertion and communications skills. There will be an emphasis on skills practise and course participants will be given opportunity to practise assertion and communication skills, step by step. Assertion skills such as negative feelings assertion, fogging, workable compromise and setting clear boundaries will be covered. Communication skills such as sending and receiving skills will be included. The use of assertion and communications skills in coaching, counselling and stress management training will also be discussed.

OBJECTIVES
By the end of the course delegates will:

• have an understanding of the differing personality types associated with assertiveness training
  
• be able to identify individual behaviour patterns
  
• have had the opportunity to practise a range of assertiveness techniques
  
• have had the opportunity of discussing personal concerns
  
• have developed an Action Plan to consolidate learning and future training needs