Principles of Leadership and Management Certificate level 3

Year 1

Unit 1: Solving problems and making decisions
This unit introduces students to ways they can recognise, investigate and analyse problems in order to resolve them using various techniques such as creative thinking or brainstorming. Students will discover the difference between data and information and learn how to interpret these sources.

Unit 2: Planning and allocating work
Within this unit, students will identify organisational targets relevant to their team, learn how to set objectives, allocate work and monitor planned activity to achieve those targets. Students will gain an understanding of possible causes of variance from planned activity and how to improve performance.

Unit 3: Understanding conflict management in the workplace
This unit will introduce learners to possible causes of conflict in the workplace and how conflict can affect individual and team performance. Students will consider techniques which could be used to minimise and resolve issues in the workplace and how, as a manager, they could promote positivity.

Unit 4: Understanding stress management in the workplace
Throughout this unit students will learn to recognise the symptoms of stress in themselves and in others. They will examine the causes and impact of stress in an organisation and discover stress management techniques, alongside understanding their responsibilities as a manager and what actions should be taken to minimise stress in the workplace.

Unit 5: Understanding discipline in the workplace
This unit covers the legal aspects of the disciplinary process and how to deal with issues using an organisation’s policies and procedures as a guide. Students will develop their understanding of the purpose of disciplinary procedure and identify the skills needed as a manager to monitor discipline in the workplace.

Unit 6: Understanding the induction of new staff in the workplace
This unit highlights the importance of an effective induction for new starters and legal aspects which should be included in the induction process. Students will also discover methods which can used to evaluate the effectiveness of an induction and how to monitor progress during induction.

Unit 7: Understanding performance management
Learners will gain an understanding of the value of formal and informal performance assessment in the workplace. This unit will also develop students’ knowledge of fair and objective assessment techniques and how to set objectives and monitor performance against agreed standards.

Unit 8: Understanding organising and delegating in the workplace
Students will gain an understanding of how to make effective use of their team’s individual knowledge and skills to efficiently plan and achieve objectives. This unit introduces learners to techniques which can used to delegate, identify and overcome barriers to delegation, and will also focus on the benefits of empowerment in the workplace.

Unit 9: Leading and motivating a team effectively
This unit will equip students with the knowledge and skills in order to communicate an organisation’s vision and strategy to their team, motivating team members, establishing a common sense of purpose, commitment and developing teamwork.

Unit 10: Understanding leadership
This unit will underpin students’ knowledge of leadership styles and teach learners to consider the possible positive and negative effects of certain leadership styles within the workplace.