The Principles of Operation Management

Operation Strategy Developing Your Mission and Strategy Achieving Competitive Advantage The Ten Strategic Operation Management Decisions Global Operation Strategy Managing Quality Quality and Strategy Defining Quality International Quality Standards Total Quality Management (TQM) TQM Tools The Role of Inspection TQM and Service SPC (Statistical Process Control) Process Strategy Four Process Strategies Process Analysis and Design Service Process Design Equipments and Technology Selection Production Technology Process Reengineering Capacity Planning Inventory Managements Functions of Inventory Inventory Management Inventory Models Inventory Models for Independent Demand Aggregate Managements The Planning Process The Nature of Aggregate Planning Aggregate Planning Strategies Methods for Aggregate Planning Aggregate Planning in Service Material Requirements Planning (MRP) Dependent Inventory requirements MRP Structure MRP Management Lot Sizing Techniques Extension of MRP MRP in Service Distribution Resource Planning (DRP) Enterprise Resource Planning (ERP) Lean and Six Sigma Production Overview What is Lean 6 Sigma DMAIC Process Decision Making Tools The Decision Process in Operation Fundamentals of Decision Making Decision Tables Decision Trees