Problem Solving and Decision Making

PPi Learning Services

Short course

In London

£ 840 + VAT

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Description

  • Type

    Short course

  • Location

    London

This course uses an analytical approach to problem solving and will demonstrate the advantages and disadvantages of group decision-making. It will describe the different types of decision-making processes and develop creative and innovative approaches. It will also help delegates to develop a toolbox of techniques and overcome the barriers to effective implementation of solutions.

Facilities

Location

Start date

London
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3-5 Crutched Friars, EC3N 2HR

Start date

On request

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Course programme

Course contentDefining the Problem
  • Problem analysis; understanding problems; checklist method; What? Who? Where? When? How? and Why?
Problem Solving
  • Different types of problem; the problem solving process; the main models in use; the difficulties experienced; defining objectives; prioritising problems; looking at key areas of concern.
The Logical Approach
  • Collation of all relevant information; analysis and interpretation of information; strategic approach to handling problems and issues.
Technical Creativity
  • Unlocking creativity; suspending immediate judgement; risk element; involvement of others in the problem and its solution.
Consider the Thinking Process
  • How personality helps or hinders creativity; limits to thinking; personal thinking styles; problem solving styles; being innovative.
Tools and Techniques
  • Problem definition sheet; brainstorming cause and effect analysis; criterion ranking; flow charts; Pareto analysis; checklists; consensus reaching; rating sheets; solution effect diagram; force field analysis; metaphor and analogy.
Brainstorming
  • Stating and restating the problem; ways to kill an idea; freewheeling; evaluation of ideas.
Evaluation of Options
  • How to screen each option; final selection to suit the problem; the decision.
Decision Making
  • The process to follow; the factors to consider; criteria to use; decision trees; decision matrix; successful team decision making; decision making styles; gaining consensus.
Generating Solutions and Implementation
  • Presentation and implementation of the solution; planning, progress and communication of the findings; creating the climate for change.
Action Plan
  • Participants plan and discuss what they will do on return to work.

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Problem Solving and Decision Making

£ 840 + VAT

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