Management and Supervision Skills

Management and Supervision Skills

Course Outline:

DAY ONE

Key management and supervisory activities and skills – Examination of a range of supervision and management activities and the skills required to carry them through.

Good practice in management and supervision – Identifying recommended groundrules and boundaries for a positive supervision environment and relationship.

Personal management styles – Identifying and analysing personal styles and considering the impact on the supervisee.

Assertive communication skills – Understanding how different styles of communication impacts on others. Recognising the benefits of assertiveness and how to develop and utilise a more assertive style.

DAY TWO

Empowering and delegating – Developing skills in the art of effective delegation.

Performance Management – Using formal and informal processes of support, training & development, meetings and reviews to enhance motivation and ensure effective performance.

Team Building – Understanding what distinguishes a productive team from a group of employees, and identifying how to lead a team effectively through the different stages of team development.

Conflict Management – Learning to deal effectively and professionally with conflict in the team, and with team members.

Constructive criticism – Identifying the impact on the supervisee and learning how to give feedback in a positive way.

Accessing support – Identifying personal support needs and considering appropriate and positive ways of meeting them through peers and own manager.

Personal development planning – Extending learning back into the workplace through comprehensive action planning of on-going learning and development.

"The ‘what kind of manager are you?’ quiz and continuum allowed you to evaluate your own skills and recognise areas for improvement"
“The course included plenty of real situations and how to overcome them – and an outside view point of how we do things was really eye-opening.”
“Excellent – it gave me an invaluable insight into how to deal with the problems I face each day – I am more likely to be a more effective manager, and get a lot less stressed!”·
“Brilliant – very valuable and would strongly recommend the course.”