Problem Solving

IT Training Solutions Limited

Course

Inhouse

Price on request

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Description

  • Type

    Course

  • Methodology

    Inhouse

Common problems are just that - all too common. What you need is a common language and approach to problem solving across the entire organisation. This course assists organisations in developing a standardised, yet flexible process that integrates easily into any current company format.

About this course

No previous knowledge is required.

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Course programme

Course Overview

Common problems are just that - all too common. What you need is a common language and approach to problem solving across the entire organisation. This course assists organisations in developing a standardised, yet flexible process that integrates easily into any current company format.
Prerequisites
  • No previous knowledge is required.


Objectives


    Delegates will be able to :
  • At the end of the course students will have a good understanding of the need to use time-saving systems to record and solve problems, and appreciate the use of the mind for logical thought rather than as a storage house for information. Lesson objectives help students become more comfortable with the course, and also provide a means to evaluate learning.
Training Options
  • Private course at your company office throughout the UK, at our training room or at an independent location, convenient to you
  • Bespoke course (a course written to your specific needs) at your company office throughout the UK, at our training venue or at an independent location, convenient to you
Whats Included
  • Comprehensive colour course manual and exercises
  • Lunch (When at our training venue)
  • Refreshments (When at our training venue)
  • Relaxed refreshment area at our training room
Course Content
Introduction
  • Using a six step model
  • Accepting ownership of problems
  • Problem-solving vs. decision-making
  • It's a learning process
Understanding the Problem
  • Assessing the problem
  • Thinking logically and constructively
Collecting Information
  • Searching for information
  • Asking the right questions
  • Talking to the people who matter
  • Tapping other sources
  • Presenting the facts
Getting to the Root of the problem
  • Identifying the gap
  • Separating symptoms and causes
  • Identifying the root cause
  • Using other techniques
  • Identifying outcomes and restraints
Selecting the Options
  • Examining all available solutions
  • Asking questions
  • Exploring common pitfalls
  • Thinking laterally
  • Developing a single option
Choosing the Best Solution
  • Reaching an effective decision
  • Deciding how to decide
  • PMI - plus, minus, interesting
  • Taking the logical route
  • Relying on your instincts
  • Avoiding the pitfalls
Getting it Solved
  • Building a visual plan
  • The art of delegation
  • Maximising your chances
  • Making things happen
  • Learning from your results

See related categories

Problem Solving

Price on request

The best Leadership courses

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