Professional Business Development
Course
In Bude
Description
-
Type
Course
-
Location
Bude
Professional Business Development Course This programme is designed for people who wish to develop their specialist business skills and demonstrate general business principles in the role which they perform in an organisation. At the end of the course you will be able to: Put into practice personal skills which underpin effective business performance Practice and demonstrate leadership skills Plan and implement a range of business development skills Device, implement and monitor a customer service excellence programme Develop working practices which comply with business, employment and consumer law Students may register at any time and have a full year to complete their studies.
Facilities
Location
Start date
Start date
Reviews
Subjects
- IT
- IT Development
- Business Development
Course programme
Syllabus
The course is divided up into five study units, as follows:
Unit 1 Personal Skills
- Communication skills
- Verbal
- Non- verbal
- Written
- Listening
- Presenting data
- Presentations
- Report writing
- Internal and external communications
- Working as part of a team
- Time and stress management
- Self assessment and continuing professional development
Unit 2 Leadership Skills
- Coaching and mentoring
- Delivering training
- Managing people
- Motivating people
- Dealing with difficult people
- Performance management
Unit 3 Business Development Skills
- Planning for success
- Project management
- Influencing skills
- Negotiating skills
- Strategic thinking
- Conflict resolution/mediation
- Problem solving
Unit 4 Service
- Internal and external customers
- Developing customer service in others
- Service Excellence Skills
Unit 5 Legal Aspects of Business
- Businesses and the Law
- Employment status
- A contract of employment
- Legislation relating to employment of staff
- Working hours and time rights
- Family rights
- Pay rights
- Discrimination
- Health and safety
- Contracts and obligations
- Creating a legally valid customer contract
- Unfair Terms In Consumer Contracts Regulations 1999
- Creating a valid business to business contract
- Unfair Contract Terms Act 1977
Study Hours
This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete the course is: 120 hrs.
Professional Business Development