Professional Diploma in Customer Service - CPD & IAO Accredited - Best Seller
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Class hours
14h
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Duration
Flexible
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
It is necessary for businesses to develop their customer services to continuously please their current customers. Providing effective customer service is possible through understanding consumer motivation which this course can provide you.
This Professional Diploma in Customer Service is an effective way to learn how to provide good customer service to promote a good relationship with your clients. Your clients will truly appreciate your efforts and this can also turn into the opportunity of improving your reputation to encourage potential customers.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods
Reviews
Subjects
- Customer Care
- Customer Service
- Accredited
- Customer Manager
- Customer relationship
- Customer satisfaction
- Development
- Understanding
- Considerations
- Generating
- Providing
Teachers and trainers (1)
Alpha Academy
Instructor
Course programme
COURSE CURRICULUM
Customer Service
- Module One – Getting Started
- Module Two – Who We Are and What We Do
- Module Three – Establishing Your Attitude
- Module Four – Identifying and Addressing Customer Needs
- Module Five – Generating Return Business
- Module Six – In-Person Customer Service
- Module Seven – Giving Customer Service over the Phone
- Module Eight – Providing Electronic Customer Service
- Module Nine – Recovering Difficult Customers
- Module Ten – Understanding When to Escalate
- Module Eleven – Ten Things You Can Do to WOW Customers Every Time
- Module Twelve – Wrapping Up
Customer Relationship Management
- Customer Relationship Management
- What CRM Is and Who It Serves
- Checklist for Success
- Requirement Driven Product Selection
- Considerations in Tool Selection
- Strategies for Customer Retention
- Building the Future
- Homegrown vs. Application Service Provider
- Evaluating and Reviewing Your Program
- The Development Team
Activities
- Activities
- Recommended Reading: Professional Diploma in Customer Service
- Mock Exam – Professional Diploma in Customer Service
- Final Exam – Professional Diploma in Customer Service
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Professional Diploma in Customer Service - CPD & IAO Accredited - Best Seller