Professional Receptionist Skills Diploma

Janets

NVQ

Online

£ 315 VAT inc.

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Description

  • Type

    NVQ Level 3

  • Methodology

    Online

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

As a receptionist, you will act as the face of your company. You’ll be the first person that clients and customers meet, so the impression you make will speak volumes about the way your company does business. The Professional Receptionist Skills Diploma is designed to equip you with all the essential skills you will need to be an integral member of any company in this crucial role.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

You will learn great administration skills, excellent IT and keyboard skills and how to conduct yourself as a professional receptionist. In fact, with your completed diploma, you will be able to effortlessly manage the most demanding tasks making you a highly valued member of any business.

Professional Receptionist Skills Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more about this subject.

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays

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Subjects

  • Receptionist
  • Communication Training
  • Excel
  • Powerpoint
  • MS Excel
  • Communication Skills
  • Ms PowerPoint
  • Importance of Receptionist
  • Receptionist & Roles
  • Skills
  • Communication

Course programme

Module 1: Receptionist
  • Receptionist
  • Importance of Receptionist
  • Different Types of Receptionist & Roles
  • Communication Skills for Receptionist
  • Telephone Skills
  • Listening Skills
  • Taking Messages
  • Presenting & Appearance
  • Reservation Procedure
  • Confidentiality Checklist
  • Being Organized as Receptionist
  • Becoming a Successful Receptionist
Module 2: Communication Skills
  • Techniques To Be A Spontaneous Speaker
  • Knowledge Is Power – So Enrich Your Knowledge
  • Remarkable Tips To Introduce Yourself
  • Simple Strategies That Promote Conversations
  • Speaking From The Heart
  • Learn To Be A Good Listener First
  • Stop Bragging About Yourself
  • Easy Way To Start A Conversation
  • Handle Criticism Smartly
  • Asking For What You Want
Module 3: Interpersonal Skills
  • Module One – Getting Started
  • Module Two – Verbal Communication Skills
  • Module Three – Non-Verbal Communication Skills
  • Module Four – Making Small Talk and Moving Beyond
  • Module Five – Moving the Conversation Along
  • Module Six – Remembering Names
  • Module Seven – Influencing Skills
  • Module Eight – Bringing People to Your Side
  • Module Nine – Sharing Your Opinion
  • Module Ten – Negotiation Basics
  • Module Eleven – Making an Impact
  • Module Twelve – Wrapping Up
  • Developing Interpersonal Skills Course- Activities
Module 4: Office Management Skills
  • Building Your Management Team
  • Building A Successful Brand
  • Achieving Quality Through Teamwork
  • Keys To Staying Motivated
  • Improve Your Marketing
  • Provide Top Customer Service
  • Wrapping Up
Module 5: Microsoft Word
  • Module One – Getting Started
  • Module Two – Opening
  • Module Three – Working with the Interface
  • Module Four – Your First Document
  • Module Five – Basic Editing Tasks
  • Module Six – Basic Formatting Tasks
  • Module Seven – Formatting Paragraphs
  • Module Eight – Advanced Formatting Tasks
  • Module Nine – Working with Styles
  • Module Ten – Formatting the Page
  • Module Eleven – Sharing Your Document
  • Module Twelve – Wrapping Up
  • Activities- Microsoft Word
Module 6: Microsoft Excel
  • Module One – Getting Started
  • Module Two – Opening Excel
  • Module Three – Working with the Interface
  • Module Four – Your First Worksheet
  • Module Five – Viewing Excel Data
  • Module Six – Building Formulas
  • Module Seven – Using Excel Functions
  • Module Eight – Using Quick Analysis
  • Module Nine – Formatting Your Data
  • Module Ten – Using Styles, Themes, and Effects
  • Module Eleven – Printing and Sharing Your Workbook
  • Module Twelve – Wrapping Up
  • Activities – Microsoft Excel
Module 7: Microsoft PowerPoint
  • Module One – Getting Started
  • Module Two – Opening PowerPoint
  • Module Three – Working with the Interface
  • Module Four – Your First Presentation
  • Module Five – Working with Text
  • Module Six – Formatting Text and Paragraphs
  • Module Seven – Adding Pictures
  • Module Eight – Advanced Formatting Tasks
  • Module Nine – Working with Transitions and Animations
  • Module Ten – Setting Up Your Slide Show
  • Module Eleven – Showtime!
  • Module Twelve – Wrapping Up
  • Activities-Microsoft PowerPoint
Recommended Reading
  • Recommended Reading : Professional Receptionist Skills Diploma
Mock Exam
  • Mock Exam – Professional Receptionist Skills Diploma
Final Exam
  • Final Exam – Professional Receptionist Skills Diploma

See related categories

Professional Receptionist Skills Diploma

£ 315 VAT inc.

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