Professional Supervisor Training Course
Course
Online
Description
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Type
Course
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Methodology
Online
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Class hours
13h
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Duration
Flexible
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Start date
Different dates available
Supervising others is considered to be one of the toughest occupations. Between dealing with your own time and activities, helping your colleagues take care of issues and finish assignments, and helping different managers, your day can fill up before you know it. This course will enable managers to end up being more productive. They will likewise turn out to be more capable of assigning, managing time, setting goals and desires (for themselves as well as other people), provide feedback, resolve conflicts, and regulate discipline.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
• New supervisors or anyone who is interested in a supervisory position.
• Team leaders.
• Part-time supervisors.
This course is available to all learners, of all academic backgrounds.
Learners should be aged 16 or over to undertake the qualification.
Good understanding of English language, numeracy and ICT are required to attend this course.
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Conflict
- Supervisor
- Approach
- Team Training
- Setting Goals
- Setting Expectations
- Case Study
- Implementing Delegation
- Degrees of delegation
- MANAGING YOUR TIME
- Providing Feedback
- Defining the Requirements
- Assigning Work
Teachers and trainers (1)
John Adams John
Instructor
Course programme
COURSE CURRICULUM
Supervisor
Module One: Getting Started
- Workshop Objectives
- Pre-Assignment Review
Module Two: Setting Expectations
- Defining the Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectation
- Putting Expectations in Writing
- Case Study
Module Three: Setting Goals
- Understanding Cascading Goals
- The SMART Way
- The Three P’s
- Helping Others Set Goals
- Case Study
Module Four: Assigning Work
- General Principles
- The Dictatorial Approach
- The Apple-Picking Approach
- The Collaborative Approach
- Case Study
Module Five: Degrees of Delegation
- Level One: Complete Supervision
- Level Two: Partial Supervision
- Level Three: Complete Independence
- Case Study
Module Six: Implementing Delegation
- Deciding to Delegate
- To Whom Should You Delegate?
- Providing Instructions
- Monitoring the Results
- Troubleshooting Delegation
- Case Study
Module Seven: Providing Feedback
- Characteristics of Good Feedback
- Feedback Delivery Tools
- Informal Feedback
- Formal Feedback
- Case Study
Module Eight: Managing Your Time
- The 80/20 Rule
- Prioritisingng with the Urgent-Important Matrix
- Using a Productivity Journal
- Using Routines and Rituals to Simplify Your Workday
- Case Study
Module Nine: Resolving Conflict
- Using a Conflict Resolution Process
- Maintaining Fairness
- Seeking Help from Within the Team
- Seeking Help from Outside the Team
- Case Study
Module Ten: Tips for Special Situations
- What to Do If You’ve Been Promoted from within the Team
- What To Do If You’re Leading a Brand New Team
- What to Do if You’re Taking on an Established Team
- Case Study
Module Eleven: A Survival Guide for the New Supervisor
- Ask the Right Questions of the Right People
- Go to Gemba
- Keep Learning!
- Case Study
Module Twelve: Wrapping Up
- Words from the Wise
Supervisor Skills
- Making the Transition
- Key Behaviors and Attitudes
- Setting Goals as Supervisor
- Planning for Success
- Active Listening Techniques
- Communication Skills
- Giving Feedback
- Giving Instructions
- Orders, Requests, and Suggestions
- Managing Conflict
- Managing Challenging Situations
Activities
- Professional Supervisor Training Course- Activities
Professional Supervisor Training Course