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Quality Management in Hospitality Sector
Short course
Online
Description
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Type
Short course
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Level
Beginner
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Methodology
Online
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Duration
Flexible
What’s the most important measure of quality in a hotel setting? Comfortable rooms? Excellent facilities? Outstanding food and drink? World-class employees? The answer – all these things and many more besides. Quality in a hotel environment is all about delivering the total package with flawless consistency. The hospitality industry is unique – the slightest imperfection being all it takes to ruin the entire guest experience. True excellence is only achievable when every link in the chain is as smooth, seamless and reliable as every other. Which for obvious reasons demands strict, dynamic and confident supervision.
This advanced tutorial is ideal for anyone looking to take better control of quality standards in a hotel environment. Study the five dimensions of service, along with quality management in hospitality operations and quality assurance. Explore the statutory obligations of hotels and standard inspection processes, along with grading bands, evaluation criteria and many more related concepts.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
Explain the importance of service quality in hospitality Industry
Explore Quality Management Operations
Discuss the Role of ISO 9000 in Hospitality Operations
Confident, self motivated and passionate individuals
Hospitality workers seeking for CPD
Hospitality staff looking to expand knowledge and skills
Candidates looking to enhance their CVs
Anyone interested to expand their knowledge
No prior knowledge is required to take this course.
Reviews
Subjects
- Quality Assurance
- Quality
- Hospitality Management
- Hospitality
- Quality management
- Quality Training
- Hospitality catering
- Hospitality sector
- Hospitality Accounts
- Quality Management in Hospitality Sector
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Programme Content
Topics:
- Hospitality Retail Service Quality
- The Five Dimensions of Service
- Quality Management and Hospitality Retail Operations
- Inspections and Quality Assurance
- Statutory Obligations
- Grading bands and conditions
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
- The benefit of applying for NUS extra Discount Card.
Quality Management in Hospitality Sector