Receptionist and Customer Service Skills
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
This bundle course is designed to equip our learners with a more in-depth understanding of the principles and practices of customer-focused roles. By combining a training certification with a relevant skills-based course, it offers a high-quality online learning experience that ensures full preparation for a successful career in this field.
The Receptionist Skills Course is a beginner’s course designed to provide learners with the necessary skills and knowledge to be able to deal with customers and clients in a professional manner. This course will teach you how to improve your telephone etiquette, sharpen your verbal and non-verbal business communication skills, multi-task like a pro and much much more. It also provides step-by-step training on Microsoft Word, Excel and PowerPoint, to improve your efficiency in everyday administrative tasks.
The Customer Service Management Course explores the fundamental principles and practices of working in customer service management. You’ll learn how to speak the language of business, discover the key to excellent customer service and explore strategies for motivating yourself and your team members. This course is ideal for aspiring customer service managers who want to enhance their business communication skills and gain a better understanding of customers’ needs to fast track their career.
Facilities
Location
Start date
Start date
About this course
Gain a solid understanding of the day-to-day responsibilities of a receptionist and customer service manager
Learn the fundamental principles and practices of customer service management
Discover the secrets to delivering excellent customer service
Increase your proficiency in Microsoft Word, Excel and PowerPoint
Sharpen your verbal and non-verbal business communication skills for dealing clients and customers
Improve your ability to multi-task and learn how to prioritise your workload
Learn how to handle complaints and difficult customers in a professional manner
Explore techniques for managing stress and distributing your energy in the workplace
Understand how to set realistic and measurable customer support goals
This course is ideal for entry-level learners who want to broaden their knowledge and understanding of the core skills required to work in customer service roles. It is suitable for those who want to kickstart their career in this field and earn a recognised qualification to boost their professional development.
On successful completion of this course, learners will be equipped with the fundamental knowledge to work in a wide range of customer-focussed professions such as:
Customer Service Manager
Receptionist
Office Administrator
Sales and Customer Service Assistant
Customer Support Officer
The Receptionist and Customer Service Skills is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
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This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 5 years
Subjects
- Receptionist
- Excel
- Word
- Powerpoint
- Business Communication
- Customer Service Skills
- Microsoft Word
- Customer Service
- Communication Skills
- Communication Training
- MS Excel
- Ms PowerPoint
- Ms Word
- Service Management
Course programme
- Receptionist Skills
- Receptionist
- Communication Skills
- Interpersonal Skills
- Office Management Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- **Customer Service Skills**
- Understanding Customer Service
- Focusing on the Customer
- Customer Service and the Telephone
- Handling Complaints
- Enduring Stress
- Business Communication
- Verbal and Non-verbal Communication
- Written Communication
- Electronic Communication
- Communicating with Graphics
- Effectively Working for Your Boss
- Identifying Goals
- Effective Energy Distribution
- Working with Your Personal Style
- Building Your Toolbox
- Establishing Your Action Plan
- Getting Started with Word
- Formatting Text and Paragraphs
- Working More Efficiently
- Managing Lists
- Adding Tables
- Inserting Graphic Objects
- Controlling Page Appearance
- Preparing to Publish a Document
- Getting Started with Microsoft Office Excel 2016
- Performing Calculations
- Modifying a Worksheet
- Formatting a Worksheet
- Printing Workbooks
- Managing Workbooks
Receptionist and Customer Service Skills