Recruitment and Selection in Hospitality Industry

A hotel can only ever be as strong and capable as its workforce. To deliver a flawless guest experience, every link in the chain needs to be equally strong and consistent. Even the slightest mistake or lack of professionalism on the part of one employee can have a devastating effect on a guest’s experience. As such, delivering the total package begins with the recruitment process itself. Finding, hiring and allocating ideal employees for every role across the business means first understanding the needs of the business from top to bottom. Not to mention, a strong grasp of effective recruitment and selection techniques in general.

This advanced tutorial has been designed for anyone involved in recruitment and selection for the hotel industry. Explore the value of employee flexibility in the hospitality sector, along with creating professional job descriptions and the importance of forward-planning. Learn how to attract the best candidates on the market, obtain the information you need from each application and ultimately select the ideal applicant for every available post.