Robotic Process Automation (RPA) with NICE Training Course

Nobleprog Limited

Course

In City Of London

Price on request

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Description

  • Type

    Course

  • Location

    City of london

Robotic Process Automation (RPA) refers to software that helps automate tedious desktop tasks, such as routine, schedule-based work that requires little subjective analysis or human decision-making. Some examples include filling out forms, performing calculations and processing orders. These tasks tend to be error-prone and time-consuming, and often impact employee moral in a negative way.
NICE Robotic Automation is an RPA solution that allows menial tasks to be handled by a 'robotic workforce' who is able to complete such clerical tasks quickly, accurately, on-time and at reduced costs. This frees employees to focus on high-value, creative, critical-thinking work.
In this instructor-led, live training, participants will learn what RPA is and how it can be implemented within an organization. Different RPA tools and approaches are examined, then hands-on implementation exercises are carried out in a simulated front and back office setting using NICE Robotic Automation.
By the end of this training, participants will be able to:
Evaluate and select which processes and workflow are most appropriate for RPA
Automate select cases of repetitive, time-intensive manual processes
Configure and monitor Nice Robotic Automation in a production setting
Present proposal and feedback on RPA results to management
Scale an RPA system to match growing needs
Audience
Business Analysts
Business Process Professionals
Engineers
Format of the course
Part lecture, part discussion, exercises and heavy hands-on practice

Facilities

Location

Start date

City Of London (London)
See map
Token House, 11-12 Tokenhouse Yard, EC2R 7AS

Start date

On request

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Subjects

  • Ms Office
  • Office IT

Course programme

Introduction

Understanding RPA

  • Difference between RPA and traditional automation
  • Automating end-to-end processes with RPA
  • Consequences of RPA on workforce and employee morale

Benefits of RPA

  • Acceleration of work completion
  • Continuous availability
  • Accuracy and compliance
  • Cost reduction

Cases study

  • RPA in banking: Automating loan processing tasks

RPA Tools and Vendors

  • NICE, Blue Prism, UIPath, OpenSpan, etc.

Developing an RPA strategy

  • Locating the most error-prone, time consuming office tasks
  • Defining the scope of RPA initiative
  • Calculating the ROI
  • Impact analysis

Different approaches to RPA

  • Unattended vs Attended Intervention
  • Desktop Automation
  • Desktop Analytics

Case study

  • RPA in healthcare

Overview of NICE features and capabilities

  • Natural language processing engine
  • Advanced OCR capabilities (recognition of 200 different languages)
  • Advanced analytics of structured and unstructured data

Hands-on with NICE Robotic Automation

  • Account set up and licensing
  • Setup and configuration

Automating Routine Desktop Activities (Front-end)

  • Launching applications automatically
  • Controlling the mouse
  • Filling out forms and templates
  • Copy/pasting

Automating Routine Back-office Activities

  • Performing Calculations
  • Processing a claim
  • Processing scanned documents
  • Upselling products and services

Integrating NICE with Existing Systems

  • CRM
  • Billing system
  • Citrix applications
  • Custom applications

Managing NICE

  • Monitoring and managing task queues and process execution
  • Generating reports on system performance

Case study

  • RPA in the Insurance Sector

Scaling NICE

  • Estimating resource needs availability
  • Adding robots during peak times

Troubleshooting NICE

  • Debugging the system
  • Restarting the robot client in the event of failure

Evaluating the results

  • Assessing efficiency gains
  • Assessing the human impact

Expanding NICE

  • Open-source SDK

Developments in Robotic Process Automation

  • Cognitive Robotic Automation

Closing Remarks

  • The future of the 'virtual workforce'

See related categories

Robotic Process Automation (RPA) with NICE Training Course

Price on request

The best .Net and C# courses

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