RSM Technology courses

...open source and standards; what is Linux ?; 'flavours' of Linux (SuSE, Red Hat etc.); application support - IBM middleware for Linux etc; IBM's Linux strategy...

...Application Server platform. This course is also suitable for developers who want to test thoroughly for a WebSphere Application Server roll out. Webmasters...

...Application programmers and administrators who are going to create and use web services. Objectives On successful completion of this course...

...scrollable result sets; advanced topics: transactions,· locking,· JNDI: changes with JDBC 2...

...restart Deferred restart Conditional restart Considerations following deferred and conditional...

...fully understand the concept and value of a 'customer service' culture recognise your internal and external customers relate the importance of customer...

...On successful completion of this course, attendees will be able to: understand the benefits of coaching and counselling for your team and the organisation...

...On successful completion of this course, attendees will be able to: use pattern dataset names and pattern member names, browse and edit files...

...use the Enterprise Generation Language (EGL) development environment of IBM's WebSphere Studio for web applications use the different definition elements...

...of the CICS and z/OS environments. Duration 2 days Course Code CPAD Contents Introduction to CICSPlex System Manager CICS proliferation; CICS terminology review...

...Objectives On successful completion of this course, attendees will be able to: describe CICS EJB support identify the benefits of using CICS as an...

...avoid and handle conflict project a positive image and say no politely communicate effectively with all types and levels of people. Who Should Attend...

...On successful completion of this course, attendees will be able to: select Medium Maps (FORMDEF) and Data Maps (PAGEDEF) under program control...

...Service Desk/Help Desk personnel. Prerequisites None Duration 1 day Course Code HH Contents What is stress? Differentiating between negative...

...problems and requests are viewed and handled, improve your own customer care skills. Suitable for: All those who have to deal with internal or external...

...Who Should Attend All those who provide service within the IS/IT environment. This course is particularly appropriate for Service Desk/Help Desk personnel...

...web servers , etc. explain the role of Java and the importance of an architecture combined with application components describe the role of WebSphere Application...

...disks and their usage; guest operating systems in a virtual machine; CMS machines; operators' facilities. VM components The components of...

...XML related topics Web Publishing Framework; XML-RPC; SOAP; JAX-B. JWSDP: JAX-RPC; JAX-M; JAX-R;...

...Java platform is an advantage. Duration 1 day Course Code J2EEC Contents The J2EE architecture and platform Components and containers; J2EE middleware and services...