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Service Design

Akendi
4.5
3 reviews
  • A must for any organization.
    ← | →
  • This course provided a new lens in establishing need for human centric service design. Service blueprint is an awesome document.
    ← | →
  • Another add on to help sell ux thinking and why in an organization"
    ← | →

Course

In London ()

£ 475 + VAT

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Description

  • Type

    Course

  • Duration

    1 Day

- Understand what the service design approach is.
- Understand Service Design Techniques and Principles
- Effectively create new service designs
- Build lifecycle thinking into the service design processes for your organization

About this course

In this module, you will learn how to design service experiences for customers and users optimising your organisations engagement with the customer/user at each of the steps in a way that makes your organization more efficient (reduce costs) and more effective (improve results).

Practitioners, Managers, Developers, Designers & Analysts responsible for (new) digital products.

Basic Knowledge of IT products & trends. English Language.

CPD

Taught by experienced practitioners. Attendance = 12CPD hours.

Response (phone / email) by a trainer within 1 working day.

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Reviews

4.5
excellent
  • A must for any organization.
    ← | →
  • This course provided a new lens in establishing need for human centric service design. Service blueprint is an awesome document.
    ← | →
  • Another add on to help sell ux thinking and why in an organization"
    ← | →
100%
4.5
excellent

Course rating

Recommended

Centre rating

Former Student

4.5
01/04/2018
What I would highlight: A must for any organization.
What could be improved: .
Would you recommend this course?: Yes

Former Student

4.5
31/03/2018
What I would highlight: This course provided a new lens in establishing need for human centric service design. Service blueprint is an awesome document.
What could be improved: .
Would you recommend this course?: Yes

Former Student

4.5
30/03/2018
What I would highlight: Another add on to help sell ux thinking and why in an organization"
What could be improved: .
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

Subjects

  • Approach
  • Design
  • User Experience
  • Customer Experience
  • Service Design
  • User Research
  • Experience Thinking
  • Product Design
  • Backend
  • UX

Course programme

  • What is Service Design?
  • Why would you take a Service Design approach?
  • Service vs. Product Design
  • ‘Pain point’ driven service innovation
  • User and Customer Research techniques: co-design, testing
  • Service concept exploration: Mapping, Lifecycles, and Journeys
  • Design for Experience Points: current & future state
  • Journey & Scenario Structures: back-end & customer facing
  • Service design application in roadmaps
  • Test the new service with your audience
  • Sharing and planning: service design vision
  • How align and integrate the organization through service design
  • Innovation through Service Design
  • The people, teams and skills needed for service design

See related categories

Service Design

£ 475 + VAT

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